9 months or so ago, I called harmcor based on homestars reviews. The plumber arrived at my house to perform a sink install without having the right part in his truck. I had to pay him the full hourly rate ($110?) to drive to the other side of town to go buy the part (which he should have had on his truck given that the part was for a sink install, when he came to the house knowing he was to perform a sink install), when I suggested a more local plumbing outfitter he said "we only deal with [this one]." To add to this, I was charged $70 for this part (a brass tail piece), which cost harmcor $12 (approx) to buy, and on top of that I had to pay for an hour of labour for him to go get it. I thought "well, whatever, I'm getting ripped off but, at least it's done right and by a professional so I don't have to worry about it." Well, a month or so ago, we noticed the things underneath the sink were getting wet. I thought it may have just been condensation, and forgot about it. We noticed the leak again today, and I found the leak, it was was the nut around the brass tail piece. I called harmcor, and, they only offer a 30 day warranty. So, here I am, less the $400 I paid for a sink install, with a leaky and faulty sink install, and harmcor won't stand behind their failing work.
- Approximate cost of services:
- $400.00
- Company Response
Yes this client did call us about a leak. When asked if he had the invoice number he said no, it was about 9 months ago. When he asked about warranty we explained the warranty that is written on all our invoices in red. We can not stock all parts made in the plumbing world, we do have to pick up parts at times. We could not offer any help at this time without a invoice number.