Action Furnace Inc

We had Action Furnace come out to install our new air conditioner. From Ryan (the salesman) to Sheldon (the installer) it was wonderful and wonderful. Was the easiest pleasant experience.

We had our furnace installed by Action Furnace. We're glad to get your services. All your staff are very professional. I will definitely recommend your company to our friends, family and colleagues.

I bought a new furnace from them and had it installed. I had to go to work when they were working on the installation. When I got home and seen my new furnace, it looked like Dr Seuss had installed it. There was crooked pipes going every which way. There was one pipe that went across my laundry room that was about 4.5 feet. I would half to crawl under it to access the other half of the room. The pipe that went to the hot water tank wasn't even attached and fell off immediately. Also the pipe that was on the outside of the house stuck out about 4 ft right into my neighbours yard making it dangerous to go into our back yards and cut our grass. I called the company and spoke to the owner and he was very rude, he said that the furnace was installed like that because of code. He said the pipe needed to be installed so low in the furnace room so that air could flow? And the pipe outside needed to be that long to blow the exhaust away from my house. Right into my neighbours? After much arguing and me crying because I was a single mom and this was a very expensive purchase I had to make, he finally agreed to send his guys out to have a look. When they came they couldn't believe the way it was installed. They laughed about it. They said it was the owner that had installed it because the regular installer was sick that day. They corrected all the problems and I was happy with their work.

We had action furnace out to install a furnace on June 19,2014. It was a great experience from beginning to end. Everyone was very professional and took the time to explain everything.

In 2012, Action Furnace came to clean our ducts and furnaces. At that time, we also installed a brand new humidifier with them. We only noticed just last year that this was actually installed upside down and therefore called them to see if they would reverse it. They were very friendly and professional on the phone but still wanted to charge us for this service. After a bit of discussion, they agreed to follow up on their end and get back to us. Surprisingly, they called us back, agreed and scheduled to come and correct this with a reinstall free of charge. Once again, they were punctual, professional and knowledgeable. The technician also showed my husband how to maintain it. Would gladly give them my business again.

Both Action Furnace technicians who have provided service were excellent - arrived on time and were polite and efficient. In particular Josh was extremely helpful in answering my questions in detail and did so in a very respectful manner.

Action Furnace replaced our 31 year old furnace and hot water tank replacement. The Furnace was installed through Genworth's Purchase Plus Improvements Program, when we bought our house. Very happy with the work performed; great guys!! My only concern was the original gas pipe to the BBQ was rejected by the city. I found out Action was not responsible for the line not having a valve at the furnace, or drip pocket at the T (which collects shavings from burning) and we had to have them back to fix the line so the city would pass it. They draw the permits, and that's one they should be aware of, hopefully they will learn from this experience, or at least Brandon will pass it along to the company, so they can fore see it in future, so work can be completed all at once. When the sellers would not grant entry again. they did give me a quote, sight unseen for the furnace and hot water tank to be installed, included in our mortgage through Genworth; so I was super happy they provided that to me, so most of the cost was absorbed for us. The work on the gas line to the BBQ cost only $420.

The whole experience was very professional. Justin was very helpful and informative while he was here. The service tech was very knowledgable and courteous. I would reccomend Action Furnace. Thanks.

Shady Alert!!!
Our home is 1.5 years old and we were getting a lot of white dust collecting in our home after the furnace would run so we had Action Furnace come and clean our ducts which cost Four Hundred & Thirty-Eight dollars, when the tech was finished he told us since we were in an area with a lot of construction we should be having our ducts cleaned every year to keep our home clean. 2 days after the cleaning and after completely cleaning the interior of our home and having kept all our windows closed our interior was yet again covered in white dust. We went and removed one of the access panels they had cut in our ducts and checked inside and found quite a lot of sawdust and white drywall dust still inside. We call Action Furnace to let them know they had not cleaned the ducts properly to which we were told that they had cleaned the duct the best that they could with the equipment that they have and that they don't clean construction derby from ducts and that we should expect a dusty home since we have construction going on in our neighbourhood. If they don't clean this sort of dust and derby why did they recommend that we have this done every year since we live in an area with construction? We asked if they don't clean these types of materials from ducts then what exactly was cleaned from our ducts considering our home which is only 1.5 years old and they're reply was "It's hard to tell". We feel very ripped off by Action Furnace and also feel they would keep coming back and charging us the same money even though they know they aren't able clean anything from our particular ducts. We feel we have been mislead and we would not recommend Action Furnace to anyone, if you do use them be sure to have them fully explain what they can & can't clean from your ducts before they start and do a before and after check.