Action Furnace Inc

After buying a coupon online for duct cleaning at a discounted rate with Action Furnace, I called them to make a booking. The staff was very friendly despiteI having a coupon for their services. After informing her that I was expecting and wanted to get this done prior to the new baby arriving, she did everything in her power to accommodate us since they were so busy due to the coupon promotion. Unfortunately, it didn't go as planned and the baby arrived a week before the cleaning. When the cleaner came (I think his name was Jeff), he was very professional and helpful. He asked to see the furnace and unknowingly, we had a lot of stored items around the area since we had just moved in not long ago but they were obstructing what he needed to access. This didnt bother him at all, he even helped my husband move things out of the way. Once that was completed, we asked how long it would take because we had 2 toddlers and a baby and needed to ensure they were out of his way. He took one look at us with the infant and told us that we should probably leave the house while he does the cleaning in case the particles in the air were to come up and get into the newborn's lungs since he is brand new and if it were his baby he would do that. We were so thankful for his advice. I asked if he would mind giving us 15 min to get the kids dressed and loaded into the car and still as patient and friendly as ever, he said sure. By ths time, it was already way passed our scheduled appt time AND we asked him last minute before leaving if they installed humidifiers and he took the time to explain which one might be best for us and the house. I thought I would have to book another appt to get the install but he said he could do it all today and would call us once everything was complete so we could head back home. WOW, such great service! He cleaned the ducts, installed the humidifier, helped move things out of the way in our storage area, taught us how to maintain the humidifier and protected our children from possibly getting sick. I would do business with them over and over again and recommend them to others.