Terrible customer service. Between taking a month to re-measure my windows to place the order, not returning phone calls, showing up at my house to install without previous notification resulting in my having to leave work without previous notice and the employees ruining 2 sets of window coverings and overall terrible customer service I would not use this company again. Management is quick with excuses as to why telephone calls were repeatedly not returned, why i was toldone tjing one day and the complete opposite 2 days later to and why the job was to take up to double the amount of time I was originally quoted. If you're looking for nothing but hassles and worries this is the place to go. I felt as though I had to their job for them to ensure my order would one day be placed.
- Approximate cost of services:
- $3,200.00
- What could this company do to improve their services?
- Keep customers apprised of their order status and any delays. Apologize for mistakes instead of making excuses. Be honest and upfront with your customer