Almost a year and a half ago I brought my 37" Olevia LCD flat screen TV in for Oscar to repair. The TV had started to shut off unexpectedly and had become unwatchable. Oscar quoted me $350.00 to repair the power supply. I had paid just under $700 for this unit about 18 months earlier but there was no warranty left and the company had gone bankrupt so I decided to let him try and repair it. Needless to say after repairing the power supply the TV still behaved the same way. I brought it in again and this time he replaced one or more capacitors. It still had the same problem. I brought it back a 3rd time and left it for him for several weeks. He said he would leave it on and see what happens. Not once did the unit shut off so I picked it up. I set it up at home and within 30 minutes it shut down on it's own again! As a last resort, I gave this TV to a relative and he is having the same issues with it.Needless to say this was a frustrating experience and driving it downtown from Oakville was just too inconvenient.
- Approximate cost of services:
- $350.00
- Company Response
Customer brought TV to AMI for repair complaining that it shuts down on its' own for no reason; I thoroughly tested unit and determined that the problem was with unit's power supply. Once repaired, I tested the unit again and was unable to find the problem as mentioned by the customer.
Customer returned on 2 additional occasions complaining of the same issue. Again the problem was not found but I did additional work anyway on the unit at my own time and expense ($200 each time).
Customer picked up unit in June 2010 and did not contact me further - service warranty had ended (6 mos. in length)