The project was simple - upholster 2 Victorian chairs. The results were disastrous.
We were promised a 2 week turn-around and that the structure of the chairs would be reinforced. When the chairs were upholstered the first time one of the chairs was returned with a rip in the fabric while the other had several new nicks in the wood. The Company took no responsibility for both. It took forever to get the second one re-upholstered. What was promised to be a couple of weeks was actually 2 1/2 months. Calls were never returned and we while we were promised delivery, we actually ended up visiting the showroom on a number of occasions to pick-up the second chair.
The fabric on the second chair was finally re-upholstered, however the wood had many new dimples from where the tacks were nailed around the seat.
We provided the fabric….approx 75 sq ft of it. This was never returned.
As a result of a lame excuse (i.e., our printer is not working), no official invoice was provided. Therefore, we cannot claim the reno tax credit.
I would never recommend Di Stefano. Highly unprofessional, not an ounce of customer service and disastrous results. Save yourself the headache and disappointment and go somewhere else.
