Sunrise Windows & Door Depot Ltd

The installers were friendly, courteous and on time. They took care in using drop sheets and cleaning up at the end, vacuum and all. The job was professionally handled from start to finish. Their quality of workmanship was excellent, a job well done.

On behalf of the Alberta Buddhist Vihara Association, I would like to thank you for your kindness to help us replace the windows in a very affordable manner. We have compared the product with some other companies and are happy we went with your company."
- Chitra Rajapakse, Edmonton

We had all our windows and window sills replaced. In one window we had their window box installed - which I absolutely love.. We had an energy audit done afterwards and our windows scored very high. Their installation service was excellent even though we had some tricky issues to deal with. We are very happy with results and the price was very reasonable. We had the work done by them over a couple of years because of the number of windows we were replacing.
I would definitely recommend them to everyone.

My co-worker referred me to Sunrise Windows after her and her husband had window replacement a few months prior. They raved about their new windows and told me about the costs and what I should expect. I was totally convinced to go with this company after a visit from one of their sales staff and after I received my quote. I had compared to another company but chose Sunrise Windows for the excellant customer service I received and their product. They also offerred a better warranty too. Thanks so much Sunrise!

I contacted sunrise windows in Dec 2011, two months after the installation re: a locking mechanism that is difficult to operate. I was told to send a service request via email. I sent the request and did not hear back from the company until I contacted them in Apr 2012. I was told they would arrange for a repair to adjust the mechanism. When I could not accommodate their 3 hour time blocks due to my work schedule I asked for a weekend or a more specific time frame. The company then told me they have closed my file, denied my claim and stated my window is no longer under warranty. We have only had the window for 7 months. I am sure it is still under warranty. All of this over a locking mechanism. We have contacted the BBB and Service Alberta to investigate this company. My advice to anyone wanting new windows, do not choose sunrise they do not value or respect their customers.

After 4 different quote's, Sunrise had the most professional salesman and affordable windows. I had my whole house fitted with triple glass windows, and what a differance it made! the house is now a lot warmer, and we cannot hear the Anthony Henday with the windows closed anymore!! The salesman was very good, did not in any way, try to push us into something we did not want. I was very pleased with the install crew,-a house next to me had windows put in, and what a mess thay made, this was one of my quote's, happy I did not pick them?? My crew tried hard to make as little mess, and disruption as possible, taking out the old units, and fitting the new ones. The whole area was well cleaned up, and all removed, and this was all in the same day! The install was very professional, and clean. My wife and myself, are more than pleased with Sunrise, and would recommend them without reservations.
John and Betty Edmonton

Again, Buyer beware, I have just read some of the previous reviews and it is our story all over again.
When we purchased or ordered our windows we were told 6 - 8 weeks and our salesman Waylon said that he would rather caution on the long side so that we were not disappointed. After a month, we were still not told approx when our install would be done so I called, only to find out that there was an issue and the order had been delayed. got fixed. We got an install date over the phone and marked it down, on the night before I finally called them because I thought it was strange that they would not have called to confirm, their 1st response was "we don't have you booked for tomorrow" it was after a few more phone calls that we got a yes they are coming and no we don't call prior to coming out because we already told you a month ago that we were coming. Installers showed up and were great guys! the helper was not experienced and proceeded to put approx 30 nails into each inside casing. Again, very nice guys though. They used pink insulation around all of the doors and windows - I questioned this and was told that it was or is much better, I accepted, - now I have several windows with huge drafts and when I emailed 3 months ago, I received an email response but have not seen or heard from this company again. Did i mention that they also made a mistake with one of the windows measurements and it took another 2 months to correct? the salesmen would not answer or return calls, the company constantly told me that there were no managers available to talk to me, they were busy, they were in toronto in meetings, etc etc. I could go on and on but this is not a consumer driven company, they are not interested in customer satisfaction in any way shape or form.

tired of complaining - no one is listening
Barry

Extremely happy with the service and install of my 14 windows and 2 new doors.

Right from the start of the quote to the end and even after install service has been really good.

My wife and I did 3 quotes and Sunrise was the most professional of the 3. Ray was the salesperson and he was awesome. The only one of the 3 that showed up on time to do the quote. Was very knowledgeable and friendly. He did a really good job on the presentation of the different windows that they offered and we decided to go with the top window they offered mostly based on how good of a job he did.

We were told by Ray the windows would take 6-8 weeks to build and then someone would contact us to set up a time to install. 5.5 weeks later we got the call and set up the install for the following week.

When the install happened I was impressed with how professional the installers were as well. I thought with 14 windows and 2 doors this would take 2 days to do. They showed up at 10 am as that was the time we were given and they were done by 3:30. Everything cleaned up and removed.

The windows and doors look great we are very happy with them and would highly recommend them to anyone looking for new windows and doors.