I contacted sunrise windows in Dec 2011, two months after the installation re: a locking mechanism that is difficult to operate. I was told to send a service request via email. I sent the request and did not hear back from the company until I contacted them in Apr 2012. I was told they would arrange for a repair to adjust the mechanism. When I could not accommodate their 3 hour time blocks due to my work schedule I asked for a weekend or a more specific time frame. The company then told me they have closed my file, denied my claim and stated my window is no longer under warranty. We have only had the window for 7 months. I am sure it is still under warranty. All of this over a locking mechanism. We have contacted the BBB and Service Alberta to investigate this company. My advice to anyone wanting new windows, do not choose sunrise they do not value or respect their customers.
- Approximate cost of services:
- $2,300.00
- Company Response
"REVENGE REVIEW"
Sunrise Windows warranties adjustments from 90 days of install............Sunrise Windows service hours are Mon-Fri morning or afternoon and Sat morning.........your response to your service call was within 48 hrs. via email........... you were unable to book in any service day or any morning or afternoon time frame and no staff has told you that you do not have any warranties..........complaint is NOT accurate