-arrived I hour late, no reason given
-left a mess behind,
-did not replace Venetian blinds, damaged one of them with no attempt to repair it
-the younger man has zero social skills
-offensive language between them
- Approximate cost of services:
- $7,000.00
- Company Response
Dear Mr. Matheson,
We truly apologize we couldn't meet your expectations. This was a full day installation and a lot of material needed to be picked up prior to the arrival. We confirmed with you that we will be coming between 9-11 and so we did. You signed completion form after the inspection and stipulated that work was done perfectly. Over the phone you did say that the work was done extremely professionally and we apologize that the installers used sour language between themselves.
We are sorry again that our crew could not meet your expectations but hope that you will enjoy your new addition to your house.