Dust Queen Maid Service

House & Apartment Cleaning
Edmonton AB T6X 0B1
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Write a Review

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71%

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Reviews by rating (past 12 months)

Reviews for Dust Queen Maid Service

Average customer rating:
8.5 10 (116 reviews)

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Gristmill in Edmonton
Gristmill in Edmonton
2 reviews Edmonton, AB
8/10

Housekeeping

We had Annie, Melissa and Mahara out on Friday, November 25 to do a top to bottom sparkling up of our residence -- wow!

I came home and it was pristine -- they even found a year's worth of cat toys under our basement couch -- the cats are ecstatic!

Every time Annie comes out to take care of our home (about 4 times now), we notice the special attention to detail. Mirrors are extra sparkly, towels are folded hotel-style, and it looks like our fairy godmother has brought our house back to brand new!

Thanks Dust Queen and I look forward to having your team in to relieve a huge portion of my work load!

Approximate cost of services:
$210.00
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Company Response

Thank you on behalf of Dust Queen for your review. We stand behind our mission and values as making it THE BEST DAY ever. We trust that you feel relaxed by having your home cleaned, to allow you time to relax in your home. We offer Gift Certificates for someone you feel would benefit with the gift of a sparkling home and more time. As a token of our appreciation, we have applied $25 off your next clean as our way of thanking you for your continued business. Best of the Holiday Season

Carla in Edmonton
Carla in Edmonton
1 review Edmonton, AB
10/10

Great service every time

I've had this service for about 6-7 months now. I love the service I get. I look forward to coming home when they have been to my house. I have a dog and they are great with him as well.

Approximate cost of services:
$200.00
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Company Response

Thank you Carla for your review. We appreciate you as a valued Dust Queen Customer and we stand behind THE BEST DAY ever, by providing you the detail and service that we are proud of. I have credited $25 off towards your next clean as a token of our appreciation and thanks. Best of the Holiday Season

Kelly in Edmonton
Kelly in Edmonton
1 review Edmonton, AB
8/10

Biweekly Cleaning

Dust Queen comes and cleans my house every two weeks. I have been using Dust Queen for several months and am very satisfied with the quality of work from my regular clean team. We had issues with a replacement team, however, after a quick phone call another team came back and addressed the issues we had at no extra charge. I am happy with the follow-up from management. I feel valued as a customer and am happy when Dust Queen cleans above and beyond my expectations - they even organized my laundry room shelving items!

Approximate cost of services:
$192.00
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Company Response

Kelly, as a valued Dust Queen Customer it is our mission to provide you 100% customer satisfaction. We have applied $25 credit towards your next clean as a token of our appreciation and thanks. We are here to make life easier to enjoy things that matter most, and endeavor to provide each customer exceptional service.
Thank you

Private User
Private User
Private User reviews Edmonton, AB
9/10

Clean House!

I googled cleaning services and called Dust Queen. They are not unreasonable and does a really good job at cleaning the house. I have also recommended these Dust Queen to my girlfriend who now uses them twice a month.

Approximate cost of services:
$183.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your feedback as we endeavor to provide THE BEST DAY EVER!We appreciate your business as a valued customer and would like the opportunity to provide you $25 off your next clean with Dust Queen. If you would kindly email your first and last name to us, we would be happy to ensure this is applied to your next clean. Please email info@dustqueen.com

Celestinq in
Celestinq in
1 review Edmonton, AB
8/10

Move out cleaning

Thank you to Dust Queen for promptly addressing our concerns. Linnea and Shelly took our concerns very seriously and were eager to figure out what was a prompt and fair solution. Thank you for understanding that it's truly about peace of mind.

Review has 1 previous version
Approximate cost of services:
$577.00
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Company Response

Thank you for taking the time to bring your concerns directly to Shelly and myself. We stand behind our 100% customer satisfaction policy and provide peace of mind to customers. We hope your move went well and if we can be of service in the future, we would be pleased to offer our services to you

Christine in Edmonton
Christine in Edmonton
1 review Edmonton, AB
10/10

Mommy Pick Me Up

After some back and forth about hiring out for help with the maintenance of my home. I decided to give it a try. I havn't stopped saying oh my oh my oh my. I'm so impressed. Melisa, Megan and Selina you did an amazing job. Thank you just doesn't express how I'm feeling. I will definitely be back and recommend dust Queen.

Approximate cost of services:
$250.00
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Company Response

Christine, thank you so much for your review of our service. Your experience is exactly what we want all our clients to experience. We want all our clients to feel, having Dust Queen clean their home as the "BEST DAY EVER"! Thank you again.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Condo Cleaning

This is the first time I have had my place cleaned and I have said - "They did it better than I could." The first time was Annie and Christina, the second time was Melissa and Almina. They were all awesome and did a fabulous job. I will definitely use dustQueen on a regular basis.

Approximate cost of services:
$55.00
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Company Response

I thank you for confidence in our cleaning service. All our teams go through the same level of orientation and training and the expectation is all our staff cleans at the same level of excellence. Again thank you for allowing us to be of service. Just and FYI, not sure if the cleaning crews have mentioned to you, any referral you send our way earns you a $25.00 gift card towards future cleanings.

Private User
Private User
Private User reviews St. Albert, AB
0/10

Damaged house

Booked dustqueen to clean my house bi weekly every time they came after they left there were more and more scuffs scratches and damages to my walls. Called company they stated our manager will contact you. They asked for photos and so we emailed them and they said the manager Bill will contact you tomorrow well it's been a month and every time we call we get the same story and they have done absolutely nothing about our complaint. They are just pushing us off until we forget about it and move on. Do not hire Dust Queen. Poorly managed and no follow through! Very upset!

Approximate cost of services:
$320.00
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Company Response

We value our customer’s feedback as our goal is 100 percent customer satisfaction and we stand behind our work. We appreciate the time you have taken to inform us of your concerns, we're just not sure why they were brought to our attention 12 days after the crew was in your home, followed by pictures that our customer service representative had requested that were emailed to our office an additional 8 days later. Either or our goal is to ensure you are satisfied with our service.
As you are aware it was WCB who booked your bi weekly cleanings of two man hours. WCB allowed us 3 man hours for your first cleaning, but 2 man hours on a bi weekly basis.
As 2 man hours was not enough time to clean your entire home your priority list consisted of floor washing. We apologize you were not 100% satisfied. Our processes in place if a concern arises is to send one of our Quality Control Specialists to evaluate the circumstance. We apologize for any inconvenience and we look forward to rectifying your concerns as our goal is that you will be 100% satisfied.

Debra C in Edmonton
Debra C in Edmonton
1 review Simcoe County, ON
10/10

Wow! I love Dust Queen day

I love this company's dedication to client service. It is sincerely important to them to have their clients be delighted by the clean, each and every time.
Sometimes things get missed, but the important part is how the company deals with a less than WOW! experience. This is when their true colours come out. And those colours are bright.
The issues were dealt with in a very professional manner and my house was spotless when they were done. My friends think I am a really good housekeeper. Little do they know! I leave it to the experts.
Thank-you, Shelley and the Dust Queen crew.

I am a Dust Queen believer.

Approximate cost of services:
$187.00
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Company Response

Debra, thank you for your positive review. This review process is instrumental to our staff training programs. We strive to provide the "WOW" experience each and every time. Knowing how happy you are and have been with the "total" experience makes all of us very happy. Thank you again for this excellent review of our services.

Sandy in Edmonton
Sandy in Edmonton
1 review Edmonton, AB
10/10

Home cleaning

I have used Dust Queen bi weekly for several years to clean my entire home. I highly recommend this service. The cleaning crews are extremely competent and friendly. They continually check in with me to see if I am satisfied with the work and if I need anything else done, while they are here. I especially appreciate how kind and gentle they all are with my elderly cat and the fact that they use environmentally friendly products. Great service for a great price!

Approximate cost of services:
$250.00
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Company Response

Sandy, thank you so much for this review. The staff will be very happy to know you gave them 10 stars. We are a pet friendly company and as such we do use only environmentally safe cleaning products.. Safe for you, safe for your family and safe for your pets!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dust Queen Maid Service

Dust Queen Maid Service has been earning the trust of our clients since 1989. Dust Queen Maid Service is the Consumer's Choice Winner 2004 through 2014 and the Top Choice Winner 2007 through 2013 for Business Excellence.
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