I booked Dust Queen for a specific time (8:30 AM) on a specific date and was told that the 4-person crew would arrive then and be done in approximately 4 hours. Scheduling was important because I had made arrangements to get my elderly mother out of the house in order to minimize her stress.
The day before the crew was to come, I was told that Dust Queen never books specific times, only ranges of times, and that the crew would be come instead sometime between 10:00 and 12:00 noon. They didn't show up until 12:30 and then it was only a 2-person crew. At that point I was advised it would be 6 or more hours before the job was done.
They ultimately sent more people (after I called in and complained), but the job done was very poor (dust left under the bed and baseboards not cleaned, etc.). All in all a terrible bit of what can only be called customer disservice!
- Approximate cost of services:
- $700.00