Sullivan Lawn & Snow Services

See review title above. Also, they installed a stone flower bed incorrectly as the end stones were not overlapped thus are leaning outwards. They haphazardly trimmed my cedar hedge. They charged me approx. $1000 to merely pick up a small shed which they butchered (cut pieces indiscriminately) without following the written instructions. Also, the sheds door was incorrectly installed to open inwards rather than outwards!

We have been long time customers of Sullivan for both snow removal and lawn cutting. This summer they rarely turned up and haven't cut our lawn since Aug 23. We had to go out and buy a lawn mower and cut it ourselves. We are seniors and my husband is in poor health. This is a disgusting way to treat loyal customers. Tried to call but the "message box is full" so can't leave a message. Have emailed as well as written a letter but have had no response. This has caused us so much stress.

My mother is a senior and has had your company for years! This month her lawn has not been maintained once! However her payment was! She has made numerous calls to your company with no response!!!! Her lawn looks horrable!!! This is no way to run a business....
Not happy

I had a contract with the company for snow removal. They were unreliable, several days when the snowfall exceeded 5 cm. they did not come to clear the snow. I called them numerous times and left a message, not once did they call back. I cannot recommend them because of their poor customer care and unreliable snow cleaning service.

I will not use this service provider ever again and advise the general public to not use this company because it does not fulfill its contracted responsibilities, especially when needed most.

I had used Sullivan for snow removal services since 2014. They usually responded to oversights of non-provision of snow clearing services and mistakes when late with service and when contacted.

My recent experience on April 14&15th,2018 was extremely disappointing.

This was the weekend of our last snow/ice event of the 2017-18 winter season. I had already paid Sullivan in full for my service contract at rental properties that I own for the period between Nov.15/17 to April 15/18, inclusive.

A heavy snow commenced in Toronto on Saturday, April 14th and continued into the 15th with ice pellets. My tenants advised me on April 15th that snow had not been removed from stairways and walkways on April 15th and that conditions were dangerous.

I reached out to Sullivan on the afternoon of the 15th to enquire when snow would be removed. I did not receive a reply on that date and assumed that Sullivan was busy and backed-up with the volume of snow to remove from various customers.

On April 16th, my tenants advised the snow had still not been removed.

On April 17th, I visited my property and saw 3-5 inches of snow/ice covering all of the stairs and walkways of my property.

Sullivan was unresponsive still and not returning any requests.

I had to clear the snow myself and was disappoinmted that Sullivan abandoned me when needed most. It was very disheartening that a supplier , who did not have to clear any snow since February ( the previous snowfall) and which had been paid in good faith for the 2 months where service was not necessary due to a lack of precipitation did not show up to fulfill the end of his contract.

I have since reached out to Sullivan on 2 occasions and id not receive, despite requests, the courtesy of a reply.

Bottom line....good bye Sullivan and I recommend to all....DO NOT USE THIS UNRELIABLE COMPANY!

I used chizzled stone to install interlock and natural flagstone for select customers that required detail custom stone work. Shawn has a great work ethic and is very tidy about his work.
Would highly recommend him to any of my customers.
Steve sullivan

Feb.8/08- used them for many years, satisfied but this year do not know what has happened. They came in December, once on Jan.8.and since then nothing. Made numerous calls, e-mail message (which I have documented) none returned. I am a disabled senior and realize I have lost my money and have had to engage another company. Tried the BBB but they cannot help; I had good communication with Sullivan wife but it is not like her to ignore me. I have been told they have gone out of business.

Hired and pre-paid in full for the the 2017/18 winter season.....came once for snow removal and never showed up again......elderly person's property....initially would return my phone call in regards to delinquent services.....but have not since

have a signed contract for snow removal for 2017/2018. With 5 snowfalls so far in the season, they have plowed once without prompting. All other snowfalls I have left voicemail at their office with no response, and emails are not responded to. I have gone to their office multiple times (rarely is anyone there) and have spoken face to face with Stephen the owner. No apologies, but lots of excuses - wrong house was plowed out, driver quit, driver forgot, they're busy.

I hired this company for snow removal. It snowed three days ago and they have still not come to plow my driveway. I have called and left a message, wrote to the company with no response. Their policy is to remove snow in 24 hours. Do not hire this company.