The Bedroom Shop

Bought a Ashley Sofa Chaise from Peter at the mississauga location, got an amazing deal, and customer service was great. My sofa did come damaged from Ashley, and the process of getting a new one shipped was painless. Jeff at the service department made sure I was completely satisfied, and was very quick to respond to any of my questions. Don't hesitate to buy from here, as their prices are some of the best I've seen. You will have a solid piece of mind because of the warranty they provide with their furniture, and they truly stand behind the products they sell. Will shop here again.

We were told we'll get our order on Tuesday morning, so we cancelled our plans to wait for the delivery and got rid of our old mattress. It didn't arrived until 4pm and we were sent the WRONG mattress with a marking on in that says DISPLAY!!! Called the customer service and we were told that the mattress we ordered is no longer being sold or something like that and we should settle on the mattress they sent us or wait 2-3weeks for the correct mattress. Sara gave us the guarantee that the mattress' plastic is sealed and they were just marked "display" but it wasn't floor model; And we can use it for the time being until the right mattress comes. I wasn't home at the time I was speaking to her, when I got home I checked the plastic and it wasn't sealed at all, it was opened and taped closed. I called the Newmarket location and spoke to David asking perhaps for a mattress protector so we can at least have something to sleep on for the night and have peace of mind. He said he can sold it to me half-price, when I said I am not willing to pay any cent for their mistake, he rudely told me he has a customer to help so I asked him "is that the way you handle customers?", he replied "YEs" and hang up. Stress is all I got from this company!!!!

Horrible experience, bought a bedroom set from there. had so many issues. The sales people in the mississauga location do not care, and are not helpfull. their delivery schedule is constantly changed. they have no respect for your time

My husband and I shopped around for a bedroom set and fell in love with one at another store but it was too expensive and we decided to wait. We then came across The Bedroom Shop in Newmarket and they had the same set at a much cheaper price. We bought it. When we received the bedroom there was slight damages on two pieces. This was no fault of The Bedroom Shop as the items were package really well. We called David and he replaced the items with no questions asked. He wanted us to be happy and we were thrilled at his excellent customer service. The Bedroom Shop cares about their customers and I would highly recommend them. I love my new bedroom and will definitely go back when I need more furniture.
Rosa

The salesperson (Bruce) was attentive to detail, personable and followed up with my requests. He took the time to listen to my needs and allowed me to custom alter some pieces. Everything I was promised was delivered. Quality of furniture is great. The delivery men were friendly and managed to get heavy furniture up a narrow staircase with no marks or damage to my walls. Furniture was set up for me and wrapping/garbage were taken away. Superb service all around. I would definitely buy from this store again.

I ordered a bedroom set on Feb. 9, 2014, putting a downpayment of $1k on my MasterCard. Was told delivery would be in 4-5 weeks. Delivery was postponed from April 10 to April 16 (making it over 9 weeks from date of order). When received, furniture was in damaged condition, of significantly inferior quality to that which I originally ordered (which had been discontinued after my original order, so I accepted what the manager told me were comparable pieces to match the bed which was available) for a discounted price of $1k from my total of cost of $3,429.60 for the queen canopy bed, 2 night stands, chest and dresser with mirror. (The queen canopy bed is from the original set I ordered and is of far superior quality.) Full payment was made at time of delivery; $1,400 in cash and the balance on my MasterCard. No invoice was provided by the delivery person and the "set up" (which was supposed to be included in the price) consisted of him dropping the boxes in my room and taking off. I told him that the first piece I unboxed was damaged. He told me to contact the store and it would be replaced. Upon unpacking the rest of the items, two more were in damaged condition and all five pieces were seen to be improperly finished and of extremely poor quality. I called the salesperson the following day, but was told he was off for 2 days and would not be back until Saturday, April 19. I called on April 19 and told him that the pieces were damaged and of very poor quality and I was not at all happy with the items and wanted a refund. He said he would have to check with the manufacturer. When I called him again, he said that he could not make the refund. I suggested that he replace the pieces with ones from a better quality set and I would pay the $1k that was originally deducted, but he said it would be $2k more for pieces which were not of the same quality as the original ones. Why would I spend $5,500 for furniture that was original only $4,500 and of better quality? As well, I was told that I would have to pay for delivery. Why, since they would be coming out to pick up the damaged furniture anyway?
After I posted to the BBB website, the store owner posted back saying that I should have contacted him. How could I contact someone I didn't even know existed? The salesperson never informed me that I should call this other person. I have not received the courtesy of a call regarding even replacing the damaged goods, let along a refund, although on the BBB site, the owner said that I could pay $2,000 more and pick a better quality suite (minus the bed, which I am keepiing and paid $1,400 for). Why would I pay $2,000 more for a suite which is not of the quality of the one I originally ordered for $1,000 more?
I am at the point where I feel like taking this crappy furniture and burning in the store's parking lot.
AVOID AT ALL COSTS - non-existent customer service and no idea of what is a "match" to their own stock

My Wife and I were very impressed with the quality of the bedroom furniture on display. We ended up buying a solid wood bedroom set from Joanne the Manager, (she was awesome). It took a bit longer than we were told, but all and all a great experience!

We bought a waterbed from The Bedroom Shop in Newmarket. Took 2 weeks to get to the shop. When we picked it up there were pieces scattered all over the back room, not as a whole packaged set. It was very disorganized. Took it all home and while setting it up the next day we discovered that the 2 inch thick piece of foam that was supposed to be on top was missing. We called Jeff, the owner of the shop, and it took 3 weeks to get the sponge to the store and the corners were not rounded off like they were supposed to be. This problem caused the lining in the zippered comparment that the foam was to fit in too pull apart and rip. We called Jeff once again and he had me take pictures to send him and told me to bring it in and they would repair it. How long would that be? Two weeks. Two weeks went by and no word from him. We went to the shop to check on it and the woman working that night found it in the back room still in the bag we brought it in. What great service! Ok, we were nice about it and wete informed it would definately be back on Wednesday. I called every single Wednesday for the next 5 weeks snd each time was assured I would have it on the next Wednesday. I even called Terry at the warehouse where it was sent Same thing from him. Finally my husband had had enough because now the bed was getting out of shape because we didnt have the piece that keeps it in the frame. We went to the store again to find out what was going on...2 months now. We were told to see Jeff. My husband left a message for Jeff. He has till 6:00 tomorrow to have the piece delivered to the house or you will have to deal with me and you wont
like it. So I called today and was hung up on 4 times. So I called back and said I would be at the store in 20 minutes.