When we purchased our couch the salesperson "promised" that pick up would not be a problem on Saturday, they would make the arrangements. Now I am told that cannot be arranged and I have to pay for delivery. The salesperson is now gone from the company (no wonder he didn't call me back), I had left 3 messages for the store manager, NO RETURN CALL, 4th call for the manager to call I received a message stating what the pick up times are which do not include Saturday as promised. Now they expect me to pay............
I am very unsatisfied with this customer service, perhaps the owner could let me know how he feels about this and how to rectify the problem. I would like to get my couch!!!!
- Approximate cost of services:
- $1,000.00
- Company Response
Hello.
sorry, but our warehouse is closed on weekends as stated in blue print on the back of your invoice.Please contact sara at customer service and we will do a free delivery for you.
Thanks for your business.