Basically, I'm a stickler for service. And I was at home when the company was outside my house swearing, cussing and being very loud about it. It was the first time since college I've heard that much lazy language being thrown around. It said a lot when I was embarrassed for having hired them.
- Approximate cost of services:
- $300.00
- Company Response
Thank you for taking the time to share your experience.
I sincerely apologize for the behaviour of our crew. That should never have happened.
Glenwood's written code of conduct includes the standard that crew refrain from swearing while on job sites. It is a most basic tenet of professionalism. I am very sorry that we failed completely in that regard in our service to you.
We'd appreciate the opportunity to address this concern with you directly if you would contact us at 905-855-8711.
We, like you, are embarrassed by the situation but your comments are very much appreciated. Steve Lukac, Glenwood's owner, has used your feedback to remind our staff of the need to provide consistently exemplary customer service.
Sincerely,
Lorna
Glenwood Tree Service Inc.