We have been trying to find a way to hang summer decorations on our porch of our brick house without drilling holes in the brick or mortar. The staff at Tough's are small town helpful, never to busy for a unique or strange questions. If they don't know the answer the owner is ALWAYS on hand to help out. They knew exactly what we wanted, a specific clip for brick. And when it turned out that model was too big for our particular house's brick there was no problem returning all of them. That is ever so important, an easy return policy. I always keep my receipt but still have difficulty at some stores, not here they were more than helpful. I also noted while there that they had a number of left over decorations from CHRISTmas that were on for a fabulous price, just had to add to my collection!