From the office staff, to Simon who is part of the Building Development team, to Kris the owner, Firm Fence provided impeccable service. Upon contacting Firm Fence it took no time to have Simon come to my home and provide accurate and reasonable pricing for the fence. He was very knowledgeable and readily available to answer questions. Even though Simon was dealing with 3 different neighbours and trying to ensure all their requests were attained, he always remained professional, calm and respectful. Kris also took the time to ensure that my neighbours and I would be satisfied with the final installation and visited our homes to answer all of our many questions. Even if there was a concern, Kris calm demeanour helped us remain stress free and happy by providing a solution that met our requests. Kris was very professional yet personable which truly made us feel that regardless of the many clients his company services we matter. The fence installers, who did an amazing job, were also very professional and hardworking. They were dedicated to completing the project in a timely manner while still taking pride in their work and ensuring that we were pleased. Overall, my Firm Fence experience went beyond my expectations considering that the demands of this competitive industry can be very overwhelming and time consuming. At all times, I was provided with the utmost professional, respectful and reliable customer service and a beautiful fence.
Gabriella C.
- Approximate cost of services:
- $15,000.00
- Company Response
Gabriella, it was a pleasure to work with you on this project your generosity with our install crew and communication made this build extremely enjoyable.