Lucky Appliances & More

Other than dealing with a couple of people who didn't know what was going on regarding delivery, etc., I had a fine experience with this Company. I dealt with a very knowledgeable sales person who helped me make a decision with my purchase.

If you're looking for great prices and excellent service, Lucky's is the go to place.
We needed a new Range. We did our research, determined what we wanted, then checked out all the Big Box Stores around town for price, availability, warranty, delivery, pick up, and installation charges. Then we checked out Lucky's. These people are amazing. They are extremely product knowledgeable and were attentive to our needs. There was never any pressure to buy now or to up-sell to something we didn't want or need. In the end, we were pleasantly surprised at how much we saved over the Big Box Stores (special prices). Lucky's provided an extended 1+4 year warranty vs most Big Boxers only offering a 1+3 year warranty, next day delivery, pick-up of the old unit and installation cheaper than anyone else. About the delivery: These guys are real professionals. They came into our home and treated it like it was theirs. They carried this heavy range to it's spot in the kitchen so that the floor was protected from any damage. Then they took the time to install it perfectly! Greats guys.
Many thanks to the staff who we dealt with - Candace - the great sales arranger, CJ - the great installer and Parm who did the heavy lifting. And of course Lucky who is so ever present and unassuming.
The fact that Lucky's is so busy and it's all word of mouth (they don't advertise), is a testament to their superior service oriented values and great prices.

We are upgrading our kitchen appliances when we do our renovation and we received several quotes from different appliance retailers and Lucky Appliances by far saved us the most money. Great service with a great price. Need appliances for a GREAT price, check out Lucky Appliances, you won't find a better price! :)

First high end purchase. We were told to go to Lucky's so we did. Absolutely the best price in town. Got to say also they did not push for payment neither, and very flexible on delivery. We spent allot there and probably will do so again. Warning though, when purchasing high end appliances, ask about trim kits, like the grills above the fridges and so on, ask what is actually included and installations. These were not included. We got the competitors to install. Sad but true, we were star struck with our purchase and love the look, but very disheartened by not getting a trim piece that seemed obvious. Other than that happy. Lesson learnt. Great service, with a very busy small appliance store. They could triple the size of there store, but I think smart keeping it low key. Competitors don't like Lucky very much, I love that. Yet they helped us out of a bind. I am in Langley Not Toronto as the location says. Lucky's is a down to earth no nonsense appliance store, but do your homework, or ask if the hubcaps are included.

We did quite a bit of research on models, features, performance and ratings to find our new kitchen appliances. After getting pricing from the competitors including Sears, Trail, Home Depot and Coast Wholesale we were advised to give Lucky a try. I was very impressed with Lucky's knowledge of his products. I asked quite a few questions on features and performance partly to test Lucky's knowledge and partly to learn some new things. He answered every question accurately right off the top of his head which impressed me. He also steered us towards smarter selections in a few cases. Then he gave us the prices and they were very good too! So we decided to give Lucky our business.

Now, the rest of the story. My recent experience with the competitors has not been great and I have gotten the impression that retail Major Appliance dealers no longer support their customers after the sale. My own experience with Trail supported this, and I believe even Home Depot return policy for Major Appliances is not as generous as you might think. Nowadays, it seems that most dealers deliver the goods and then don't want to hear from you if there is a problem. So, I was worried when, as we were about to install our new dishwasher we found significant shipping damage to the frame that interfered with the door, damage that we didn't spot on delivery. So, I contacted Lucky and explained the problem and they responded in the old-school way that we expect from a great dealer, and now we have a new dishwasher with no damage. Very impressive. I am happy to recommend Lucky Appliances to others.