310 Dump Waste Management Ltd

Junk Removal
Edmonton AB T5S 2R1
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HomeStars
Junk Removal
310 Dump Waste Management Ltd
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71%

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Reviews for 310 Dump Waste Management Ltd

Average customer rating:
8 10 (80 reviews)

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Tim Mueller from Calgary
Tim Mueller from Calgary
1 review Edmonton, AB
0/10

dump bin service

310 dump provided us a bin service and has damaged our property. They now are being troublesome about taking responsibility for the damages. We have met with the C.E.O., the City of Calgary Police Department , and are now registering complaints with the local B.B.B. To this point nothing has been settelled. Take care in how you are served! As of February 28, 2013, we have been given a check to pay for the replacement of our garage door. However there is an outstanding problem with overbilling on our accounts. We have taken this up with their accounting department, and as of todays date have not had the problem resolved.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Hi Tim. While acknowledging your right to voice concerns, we feel content that this matter was dealt with in a professional and timely matter and was resolved in your favor. While we did not feel the damage was our fault we paid for the damages anyways – in good faith. We also took the time to hear your concerns in person and responded to your complaints with the CPS and BBB. Our last review of your account shows that you were charged as quoted, and the service was completed to your expectations. I am sorry that you do not share a sense of resolution here. I would invite you to contact me via email to see what else we can do for you. Clarice.Hamiltion@310-DUMP.com Clarice Hamiliton - Customer Service Manager

Joanne Maughn in Edmonton
Joanne Maughn in Edmonton
13 reviews Edmonton, AB
8/10

Waste disposal

I am pleased that waste management has a recycling pick up at our location. We have a regular waste bin and a cardboard only bin and within the cardboard only bin we are able to place our recycling into the bin and they will dispose of it. They are always on time and have never been late and if there are any issues with regard to service we are always notified in advance.

Approximate cost of services:
$100.00
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dave dyment in Calgary
dave dyment in Calgary
1 review Calgary, AB
0/10

310-dump

Be carefull renting from this company . When i rented a bin they told me the contract is for a minimum 5 day rental for $299. What they don't tell you is they include drop off and pick up as 2 days. So after dropping off the bin late tuesday and picking it up early saturday the actual period is really only 3 days. There was also an additional charge of $ 44.55 on the bill for who knows what. ( hidden charges ) There are other dumpster rental companies in calgary that provide much greater service. While talking to customer service ( oxy-moron ) they seemed not very interested at all. I've rented many times ( cars , tools , other dumpsters etc. ) and it is allways based on the hour of the day you receive the product ! BEWARE OF THE DECEPTION !

Approximate cost of services:
$420.00
1 of 1 people found this review helpful.
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Company Response

Dave - thanks for bringing this to our attention. Please note that most dumpster rental companies charge extra when weight is exceeded, specialty items need to be disposed of, and/or environmental care needs to be taken. Upon reviewing your order, the extra charge was for 14.9% enviro/fuel surcharge. I feel that you are not necessarily objecting to that fee/service, but instead disappointed with the miscommunication. We work to ensure our call centre, paperwork and website all clearly advise of surcharges a customer may expect. If these were not clear I would like to have a discussion with you to see how we can help be more transparent. I would also like to discuss the discrepancy with the dropoff/pickup dates/times. Ultimately I am interested in working towards a resolution here. Please contact me at 310-3867 or by email at Clarice.Hamiltion@310-DUMP.com. I look forward to speaking with you. Clairice Hamiliton - Customer Service Manager

Laura Overton in Scarborough
Laura Overton in Scarborough
5 reviews Scarborough, ON
8/10

renovation waste removal

Having purchased an older home a year and a half ago we have had two occasions to make use of this service. The bins were delivered exactly when we were told they would be and placed carefully on our driveway. The driver was friendly and informative. He told us just how far we could fill the bins, what could not be placed in them and approximately what our tonnage charges would likely be. When it came time to have the bin removed it took only a quick call to the company and it was off our property within a few hours.
We were very pleased.

Approximate cost of services:
$345.00
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Andre in Little Portugal
Andre in Little Portugal
15 reviews Toronto, ON
10/10

Small bin rental

I had renovation debris from a kitchen (floor tile, wall tile, old cabinetry, counters, a wall removed, plaster and lath, etc.) which was too much for a rhinobag or equivalent, so it was time finally to rent a dumpster. This was my first experience. Their call center agents are very professional, and the driver was courteous, on-time, and was diligent in positioning the dumpster to maximize our efficiency. Pricing, as I've compared with other reviews, is similar to other bin rental companies. I will use them again.

Approximate cost of services:
$375.00
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Jon in Mimico
Jon in Mimico
3 reviews Etobicoke, ON
8/10

construction debris removal

Very good customer service from the first phone call to arrange for an estimate, to the actual trash removal. However, when getting an estimate for price, there's lots of room for negotiation so don't take their initial offer. their estimate was $450, but we got them down to $315 and probably could've gone lower.

Approximate cost of services:
$315.00
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Jonathan Richmond Hill
Jonathan Richmond Hill
5 reviews Richmond Hill, ON
10/10

Yard Trash Removal

I called 310-dump and they came out and did an estimate the next day and removed my huge pile of lawn trash the same day.

They did everything over the phone while I was at work. They even raked up all the leaves and twigs! Can't Complain. I called a few places and their prices seem to be about the same as everyone else.

Approximate cost of services:
$464.00
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Cindy in Richmond Hill
Cindy in Richmond Hill
1 review Thornhill, ON
10/10

House renovation debris

We just had our house renovated and there were quite debris left behind. When we called 310-Dump, their customer service agent helped us to choose the most suitable service to get rid of our junk. We ordered their full service and the guys were here exactly as they promised. And these guys showed up with tidy uniform and were very polite. Although my husband and I had a lot of questions, they were very patient to answer all our questions. After we agreed on the price, they loaded all the debris within 1.5 hr. And they even swipped my driveway afterward. Lastly, we even received the follow up call from their customer service department to appreciate our business. What a service ! I think they worth every penny we spent and we will recommend them to all our friends and anyone who needs junk removal. Great job 310-Dump !!!!!!!

Approximate cost of services:
$600.00
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A in Missisauga
A in Missisauga
1 review Toronto, ON
10/10

Junk Remval

310-Dump Waste Management was awesome to deal with. I called this company because I just did a reno on my kitchen & bathroom... and not sure of what I needed. When I called 310-DUMP, the customer service rep was polite and helped me choose the services that were best for me and my situation. I went with a 10 yard bin, which included 2 tonnes of dumping. 310-Dump worked with my tight timeline - getting the bin on site, and dumped was quick and efficient. The driver was super friendly! No EXTRA fees were incurred.... pricing was fair, service great!! I definitely recommend this company!!!!

Approximate cost of services:
$294.00
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MG Mississuga
MG Mississuga
1 review Mississauga, ON
0/10

Dropping bin off for dirt from backyard

We had called 310-DUMP for a bin to place some dirt from our backyard. They delivered the bin, made me sign a waver that they don't give copies of, marked on the bin how much we could fill it, took $300 cash and a visa number. On the invoice its stated to cost $294 for 2 tones and anything over will cost us $95 dollars per tone. WE filled the bin half way and called the company for a pick. They came and refused to pick it up and now charged us extra $135 dollars to send another truck. Took $200 deposit from my visa and charged additional $57 to the visa. So all together it costed $700, and plus we had to take the dirt out of the bin which is sitting on the side of the house now. Don't give your visa to this company and don't sign anything. WE could have paid $500 for a bin and a crew to dig, but 310 was recomended to us which I will tell everybody not use. They take money from you. They also trick you into putting more stuff in the bin so that they can overcharge you. Listen to me don't go with 310-DUMP. Driver told us to fill it to the line that he marked which after taking a lot of dirt out of the bin still costed $257. BAsically $ 300 was only to come and deliever empty bin top your house. THE WORST SERVICE EVER. I'm sick to my stomach and called these people that I have recommended 310 to not to use them. I'd lioke to put it on the news and warn everybody about 310 DUMP

Approximate cost of services:
$300.00
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Company Response

I am really surprised and sorry about the bad experience you had with 310-Dump. The special discount deal we are offering right now is $280 (plus tax) for a 10 cubic yard bin and customers can keep it for 5 days with 2 tonnes junk included (extra tonnage will be charged at $95/tonne). Our people in sales department were trainned to explain to customers (before even taken the order) that the bins maximum capacity is 3 tonnes of materials and if the material is dirt or concrete, it can only fill up one-third of the bin. And our field staffs would explain again to our customers when they deliver the bin so that customers will sign the waiver for approval of understanding.
But if you filled the bin half up with dirt and concrete, it meant that it was over the bin capacity. If we picked up the bin, this would violate the transportation safety traffic law. For the extra money we charged, we must have explained the charges and presented to you the invoices of the dump before they charged to your credit card. If there is anything you feel was not fair to you about the transaction, I would suggest you to contact our Customer Service Department and we are more than happy to help you.
I would like to state that we have been in business for over 15 years and we have successfully built our copmpany with dignity, integrity and reliability. We do not, have not and will not scam anyone and take money from any of our customers. Should any of our customers not be satisfied with our service, we are more than happy to speak to them and resolve the problem right of the way.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 310 Dump Waste Management Ltd

Our Junk Removal (full-service hand-loading) is perfect for big and small jobs alike. Sit back and relax while we load your garbage and takes it away! Since you will pay only for the truck capacity filled by your load, this is an easy and cost-effective way to get rid of ...
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