Be carefull renting from this company . When i rented a bin they told me the contract is for a minimum 5 day rental for $299. What they don't tell you is they include drop off and pick up as 2 days. So after dropping off the bin late tuesday and picking it up early saturday the actual period is really only 3 days. There was also an additional charge of $ 44.55 on the bill for who knows what. ( hidden charges ) There are other dumpster rental companies in calgary that provide much greater service. While talking to customer service ( oxy-moron ) they seemed not very interested at all. I've rented many times ( cars , tools , other dumpsters etc. ) and it is allways based on the hour of the day you receive the product ! BEWARE OF THE DECEPTION !
- Approximate cost of services:
- $420.00
- Company Response
Dave - thanks for bringing this to our attention. Please note that most dumpster rental companies charge extra when weight is exceeded, specialty items need to be disposed of, and/or environmental care needs to be taken. Upon reviewing your order, the extra charge was for 14.9% enviro/fuel surcharge. I feel that you are not necessarily objecting to that fee/service, but instead disappointed with the miscommunication. We work to ensure our call centre, paperwork and website all clearly advise of surcharges a customer may expect. If these were not clear I would like to have a discussion with you to see how we can help be more transparent. I would also like to discuss the discrepancy with the dropoff/pickup dates/times. Ultimately I am interested in working towards a resolution here. Please contact me at 310-3867 or by email at Clarice.Hamiltion@310-DUMP.com. I look forward to speaking with you. Clairice Hamiliton - Customer Service Manager