This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Thanks Kelly for the positive feedback. We are proud of our team and are pleased to hear that they did a great job.
Thank you Nikki for the feedback. As you know we have made repeated attempts to contact you to resolve this situation. Please contact us directly to discuss further. Have a great day.
Thank you for your feedback Chad. You are correct, our charges do start at $48 and range up to $498 for a full load. Our Customer Service Agents do not provide estimate prices over the phone as they usually do not have visual access to the debris being disposed, they advise of price ranges and book appointments. We provide an on-site, free quote once on site, and have a chance to see what needs to be removed. Thank you for acknowledging our on time dependability and being on site on time. We pride ourselves on excellent customer service. Upon further investigation, you did in fact receive an upfront quote of $188+taxes ($226.81). This was for the loading, hauling and disposal fees of your rubbish which included barbeque, mattress, satellite dish, plus other items. Our crew indicated that you were looking for someone else. In an effort to help you and create a new positive relationship with us, and since our crew was onsite and they were already heading to unload the material in their truck before their next job, the crew lowered the price trying to meet your budget and at the same time adding a new happy customer to our portfolio. The crew went beyond their parameters to meet your price and clean up guidelines. You indicated your budget was closer to $100. The fee was $100+taxes ($120). You gladly accepted our amended price prior to the guys loading the truck. I appreciate your review Chad however I disagree on your perception of the value you received from our team. Please feel free to contact me directly should you wish to discuss this further at 310-3867 or clarice.hamilton@310-DUMP.com Clarice Hamilton – Customer Service Manager.
Nathan - what a great review! I'll forward this on to our Truck Team and let them know what a great job they are doing. Happy that our guys onsite provided you with a high level of service! Thanks again. Clarice Hamilton - Customer Service Manager.