Great service but not at all worth the cost. Had a couple of real nice guys come first thing in the morning to remove a very minimal bed frame (basically 2 beams, front and back board) as well as a coffee table that was maybe 4 feet long. Oh and a hula hoop. It took them literally less than 3 minutes to load it in and they charged me 1/8 of a bin plus gst (165). I'd be surprised if it took up 1/16 of the bin... But it sounds like thats the smaller option they have. Again, these two fellows were extremely nice so thumbs up for customer service, but $165 for a few items like that.... Thats rediculous.
- Approximate cost of services:
- $165.00
- Company Response
Hello Laurie,
Thank you for choosing 310-DUMP for your waste & recycling needs. We appreciate your feedback.
Thank you also for the kind comments about our staff and the customer service provided. This is the standard that we target for each customer.
We acknowledge your feedback regarding the costs you paid. I totally understand that the price is important to you and that you need to secure the best deal you can. The full service price, which was agreed to prior to commencing with our service, included, the two employees, the loading, hauling, disposal fees and an 18 cubic yard truck to each of our customers. In addition, our employees are all WCB insured and therefore this eliminates any potential liability to our customers.
Our customers have consistently provided us with the feedback that as well as price, it is important to our customers that we provide first class service with uniformed and WCB-insured employees. In addition, our customers have appreciated our reliability, quality, speed of delivery, and our after-sales service through our 7 day a week Call Centre.
We appreciate your business Laurie. As a sign of our appreciation, I would like to offer you a 10% discount for any of our services in the future.
Again, thank you for your feedback.
Regards,
Clarice Hamilton
Regional Sales Manager