When you deal with Buds, you're rolling the dice. They are capable of good service, but you don't always get it - and they don't care if you do or not. Buyer beware.
I had some good experiences with this company last summer - spending several thousand to upgrade to a saltwater pool and install a new filter system. These jobs were fine, I even wrote a good review to recommend them. This summer was a completely different story.
I had Buds open my pool again this year and it was lacking. The unprofessional crew swore constantly, left their equipment piled inside my flower gardens (ruining new plants), and didn't do half of what they were paid to do. Leaves were thrown onto the patio or stuffed down behind my retaining wall - even though leaf bags were provided less than 10 feet away. They used chemicals that were over and above the typical service, without asking me if I wanted them. They improperly installed jets/plugs on the pool. The list goes on.
I wrote a detailed email to the service manager citing my concerns, including photos of the equipment left on top of my flowers and leaves scattered everywhere. The response I got was "Sorry, we use university students to keep costs down, and that their training is lacking because it's seasonal work and they were just getting started." When I asked about the extra chemicals added and charged for, they told me it was my fault and that I should have said something to stop the crew from doing it - because I had previously talked to them to point out where my container was. It wasn't brought up by the crew, it's just apparently my responsibility to stop them from doing EXTRA that results in more fees.
No adjustment was made to my bill, not even for the extra chemicals that weren't part of the agreed service that their crew mistakenly added.
Long story short, you might get good service... and you might not. They'll still charge you a ton of money either way. I didn't mind paying it when it was a job well done, but I most certainly do mind when it's for the second rate service and response I received this summer. Buyer beware when you deal with Buds.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you Matthew. It is this kind of experience we want all first time pool owners to have. Enjoy your pool and do not regret the purchase or maintenance of it. It may seem overwhelming at first but, We are here to help every step of the way. Bill