firstly we had black spots on liner couldnt be diagnosed , then green algie cost 400 water was still green , then called 3 times to winterize and the cover kept sagging in and they charged us the first and third time and the latest fiasco was they ordered a skimmer and it took 2 weeks only to find out it wasnt in and i had the wrong dates, it was suppose to be put in 3 weeks from going into shop and wed called them 3 times and left messages with no call back so i went in. adam couldnt have cared less that he gave me wrong date and that skimmer wasnt in , he said he would call and he didnt, also they checked the pool lines for 350 only to tell us to get canadian leak detectors to come and they charged us another 350 and found the lines all testing good , a total waste of time and money with these people and aloof and pathetic customer serives they could care less and i have no idea how they can stil be in business with horrific customer service that they pathetically provided .. disgraceful and i am sickend by the fact that we actually payed these people alot of money .
- Approximate cost of services:
- $1,000.00
- Company Response
Unfortunately, we tried to contact you by phone and by email to confirm proceeding with your repairs however, you do not have an answering machine nor have you responded to our email. We have not had the authorization by you to proceed. The skimmer is in stock and always has been. The leak detection charges were $137 which identified the skimmer problem and we recommended Canadian Leak Detection based on the information you provided that there had been previous repairs & problems in your garden area. If you would like to discuss this further, please give me a call at the store.