Bernie's Hot Tub Sales Service & Rentals

I live in Spruce Grove and during the winter months my hot tub stopped heating. I called Bernie and he was very helpful and professional. I had a heating issue on my hot tub and had to changed the control board.
He was on time and price was actually lower then quoted! He was very helpful and honest. I would recommend he to anyone. Keep up the great work Bernie.
Jean in Spruce Grove

Terrible service and even worse quality of work. Hes a and a clown in my opinion. Not a man of his word, like I said I feel ripped off and hustled by this jabroni.

Definitely 0 stars. Don’t waste your time. Zero customer service, professionalism and communication. I would never call him again or recommend him to anyone. Horrible experience from start to finish.

Bernie has helped my boyfriend and I a few times with our hot tub as it is older , he has always been amazing and helpful and extremely fair with pricing . He is the only person we go to for our hot tub as he is trustworthy and reliable :)

Cancelled hot tub due to Covid restrictions and owner lost his mind saying we were the only ones out of 25 booking to cancel. We just didn’t need a 12 man tub for 2 people he resorted to name calling and threats to come to our house to settle things

We rented a hot tub from Bernie and we couldn’t be anymore pleased. Bernie went above and beyond to give us such a great experience. Highly recommended. We will return for business.

My hot tub panel would fault and stop heating. It appeared re-setting the breaker would fix this problem, but the panel would fault again at any given time. I called Bernie just before I was flying to Vancouver, It was -32 and my hot tub was at 67 degrees. He showed up and baby sat the hot tub to troubleshoot the panel. We replaced the Spa Pack and it has worked great since. No complaints from his service. He prevented my tub from freezing.

Had trouble with motor cutting out in high speed, he comes and tells me motor needs replacing for $650, Then charges me $125 for the service call without doing a damned thing. I replace motor and pump ( $340 bought on line ) , problem still is the same, then he wants to charge me $900 for new spa pack and tells me the old one cannot be repaired. ( mind you he has not even looked at it to know what the real problem is ) This guy has no idea what the hell he is doing other than overcharging his customers. In my opinion he has no idea what he is doing and can NOT repair anything he sells. DO NOT TRUST OR DEAL WITH THIS MAN AT ALL UNLESS YOU WANT PROBLEMS !!!! His warrenties are not valid, his work is shoddy and his knowledge of his products is inadequate.

We rented a hot tub for a party at our home. Bernie delivered the hot tub, set it up, ran through the instructions and left. Later in the evening we noticed the tub was leaking and we continually had to add cold water. I called Bernie and he brought out a new hot tub the next day and left it for the rest of the week free of charge, as compensation for our troubles. Our family had a great time in the second tub and Bernie demonstrated excellent customer service!

the company were contacted to execute the regular check up, maintenance of our hot tub. They were on top of things in-terms of accurately determining problems, causes and offering affordable solutions/ repairs. We were glad not only with the results but with the quick execution time. We appreciated the fact that they gave us advices in order to proactively maintain our hot tub. Good jobs!