1 review North York, ON Joined 2013/10/26

2/10

Interlocking Stone review in North York

10/26/2013

I had Ben from Stone Square to do my kitchen Counter top, Sink &Faucet.

The Faucet hole was done in an Angle, the Faucet did not fit. I had to go to home depot, buy a diamond tool to correct the error myself.

The Silicon between the sink and the counter was over 4mm thick. after few weeks the sink started to go down because of bad supports he used. now the gap is over 7-8mm.

Also the glue to close the gap between the right and left counter top is falling off.
I have called and left several messages also sent him the pictures. it seems he does not have the integrity to come and fix the problem.

see pictures. this is the quality of work by Stone Square in North York area...

This review has 6 images.

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Job Price

Approximate cost of services:: $3,000.00
What could this company do to improve their services?: Must become Honest and Have Integrity Correct their mistake Provide the services they promised the customers
Any advice to offer fellow homeowners facing a similar project?: Do not pay him on the spot. inspect and experience the result of his work before paying him in full. Evidently when Ben is Paid his integrity and customer care is gone; so your money...

2 of 2 people found this review helpful.

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Company Response: Hi J.A.,
I’m truly sorry to hear about the issues you’ve experienced with your countertop, sink, and faucet installation. It sounds incredibly frustrating, and I understand why you’re upset. I want to apologize for the inconvenience and assure you that this isn't the standard of work we aim for at Stone Square.
I will personally review the pictures and details of your project to see what went wrong. We stand behind our work and will do everything we can to fix the problem. I'll contact you directly today to schedule a time to assess the situation and resolve it as soon as possible. Your satisfaction is important to us, and I’ll make sure this gets handled.
Thank you for your patience, and again, I apologize for the trouble this has caused.

Patricia Boccia from Toronto

3 reviews Toronto, ON Joined 2012/11/14

10/10

granite countertop

Countertops review in Toronto

05/15/2013

They have a very large selection of granite countertops as well as other materials. Ben did an excellent job in sizing our coverage and the finished surface was done well. He then offered us a small mantel for a led that he didn't charged us very much for this piece. A job well done.

Job Price

Approximate cost of services:: $3,000.00

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Company Response: Hi Patricia,
Thank you so much for your kind words! I'm really glad to hear that you're happy with the granite countertops and the mantel we provided. It was a pleasure working on your project, and I'm thrilled that you're satisfied with the final result.
If you ever need anything else or have future projects in mind, don't hesitate to reach out. I appreciate your business and your trust in Stone Square!

sam from Weston

2 reviews Toronto, ON Joined 2010/07/12

First Review

9/10

Granite Vanity with Porcelain Undermount Sink

Kitchen & Bathroom - Cabinets & Design review in Toronto

07/12/2010

It's very easy to find people who will do a good job at ridiculous prices, you know you have found a gem when you get someone to do a good job at a fair price, this is the case with Ben at Stone Squared, he gave me an excellent quote for a Granite countertop with an undermount sink, which was 50% to 30% lower than others, without compromising on quality. Good job Ben!

Job Price

Approximate cost of services:: $500.00
Any advice to offer fellow homeowners facing a similar project?: Measure many times, take curving and uneven walls into account and make sure you know what size sink will fit.

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Company Response: Hi Sam,
Thank you so much for your wonderful feedback! I'm really glad we could provide you with a great price and quality work for your granite countertop and undermount sink. It’s important to us that our clients feel they're getting both value and craftsmanship, so I’m thrilled to hear that you're happy with the outcome.
If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for choosing Stone Square!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Stone Square Inc No Longer In Business

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