Milton Hardwood Floors

Belle was so helpful and knowledgeable in explaining how to maintain our newly installed hardwood flooring. She took the time to explain everything in detail which is a rarity these days in customer service. If you need hardwood flooring or have questions regarding your floor, just call Belle.

What a great experience! We purchased an older home and needed new floors throughout. Belle and Jesse were amazing at handleing our initial needs and kept in close contact right until the end. Joe, and his crew, did an incredible job on installing the flooring.
Well worth every penny!!

Great product, we have used them in both houses. Great service from the team helping to choose the right floor, allowing us to take home many different samples to get it right.

Fantastic service from top to bottom. The installers were extremely professional and I am very satisfied with the work. Belle in the office was a pleasure to deal with and really helped with measuring and colour selection. Milton Hardwood is the only stop you need for your flooring.

Great experience. Belle was very knowledgeable and helpful in assisting us in selecting the right product. Our installer Jerry was experienced and did a great job. Very satisfied. We would definitely recommend.

Belle was very helpful helping us choose the right hardwood for our home. Service was fine and even very quick on additional bullnose pieces added later. The floors look fantastic, we are very pleased.

We were recommended by another family and from looking at Homestars reviews. Belle made choosing what we wanted easy, with lots of recommendations and suggestions, as well as promises that it would look great. However the execution was really poor.

1) Ensure Kevin is not the hardwood installer. He is on the phone constantly. Bad mouths Belle all the time. Gouged our floor in 7 spots (found so far). Tried to repair a deep one by filling it with putty when Belle told us the board had to be replaced. So he comes back unannounced at 6pm on a Sunday, and triggers our CO detector. Then there is the mangled baseboard with huge gaps, nails sticking out all over the place, etc. They were supposed to caulk the gaps (promised by Belle) and never did. And finally a piece of trim that they damaged, that was supposed to be replaced by them, and they have never come back to fix it - which is visible as soon as you walk into the house!

2) The stair treads have 1/16 to 1/8" gaps between the treads and the wall. There should be none as I have been told by other installers.

3) The stain guy leaned on a stair post and the nosing lifted. I was informed that they could make a repair from the painted wood below so the nosing and post would not be damaged. Instead they drilled a hole in the nosing and one in the post, filled with plugs, and then just stained. They were not sanded before being urethaned. The 2 patches are rough as a mop gets snagged on them all the time, and quite visible. I have asked for the post and nosing to be replaced, but no response as the expensive railing will have to be replaced too and they don't want to pay for it.

4) We had to touch up the stair stain (we found 3 spots missed)

Note that you will have to clean stain off the floor and railing posts yourself, and clean/vac everything (we were promised a cleaner to come afterwards, but nothing materialized).

This has been a nightmare and we wish we had not gone with them.

If your looking for the best service and best selection go and see Belle at Milton Hardwood. You will not be disappointed. If it's solid hardwood or engineered this is the store to visit.

Belle was great with helping us pick our flooring
Very happy with the service and how everything worked out highly recommend this place to anyone looking for quick and helpful service

When compared to the same product installed by the builder on our main floor - Milton Hardwood cannot be beat. Their care and attention to detail is quite evident. After installation the flooring was still in pristine condition no scratches no scuffs and no gaps between the boards. Thanks Again Milton Hardwood. Looking forward to using you again for our basement renovation! -