The Granite Guys

We had counters installed a few weeks ago. The work itself was good however the customer service representative experience with Amanda was awful.

When the guys installed the counters the work itself was not completely finished but they asked me to sign a sheet that it was- they said I could call or email the next day and the company would take care of it (it needed to be grouted or sealed). I signed it- first mistake. I emailed Amanda the next day to schedule an appointment to have it sealed (this was included in the original cost). She said we would be charged a few hundred for a return visit. I asked to speak to the manager and she would give very little info (one word answers etc) and at one point stated I would just have to wait and there was no other information that she could give me. She said she spoke with the manager (Niel) and that he stated he could give me a slight discount on the return fee but that he was making an exception and I would still need to pay- again this is after it being originally included in the original price and we just dropped over 5000.00. She stated the reason was that it would require the guys coming off of a job to come and seal it- however in a previous email I had indicated my schedule was very flexible in terms of scheduling the sealing. Even prior to this experience she was a bit `snarky`for lack of better words- if you ask questions you are made to feel as though you are bothering her- and increasingly difficult to deal with once we were upset after the signing of paper issue.

In the end, the work was completed and the guys did a great job however the customer service rep was so very difficult and made it so stressful that for that reason alone I would not recommend dealing with the company.

Jenny