-did not arrive until 11am so they were still installing until nearly 10pm with only 2 people in the team
-replaced interior window proper trim moldign with flat wood pieces, not "molded" trim
- left caulking containers and metal cut pieces on the ground outside window
- Approximate cost of services:
- $4,200.00
- Company Response
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the installation.
At Aurora Windows we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We will try to resolve this situation to your satisfaction.
We deeply value your relationship with Aurora Windows and are committed to providing you with the highest level of service simply because our customers deserve the very best.