Fireplace Gallery Inc

Fireplaces
Edmonton AB T6H 2H3
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HomeStars
Fireplaces
Fireplace Gallery Inc
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41%

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Reviews by rating (past 12 months)

Reviews for Fireplace Gallery Inc

Average customer rating:
6.4 10 (12 reviews)

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balzerboys
balzerboys
1 review Leduc, AB
10/10

Dining room and living room reno

Amanda and Ashleigh are very knowledgeable in what they do. As a first time buyer We kinda had an idea what we wanted and they were the glue that put it all together. It’s exactly what we wanted I would highly recommend them to anyone who is thinking about a fireplace.

Approximate cost of services:
$5,200.00
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Company Response

Thank you Balzerboys for your review of Fireplace Gallery. We very much enjoyed working with you and your family and are happy that we found the perfect fit for your home!

Amy P.
Amy P.
1 review Edmonton, AB
10/10

Technical Questions/Service

Had a question about the operation of our fire place. We contacted Fireplace Gallery and got a quick and very helpful response. I was very impressed with the service and would recommend Fireplace Gallery to anyone in the market for a new fireplace or needing service done on an existing unit.

Approximate cost of services:
$0.00
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Company Response

Thanks for the review Amy P! I'm happy to hear you received the information that you needed and would recommend us to others. It truly means the WORLD to us at Fireplace Gallery

kimfulks
kimfulks
1 review Edmonton, AB
10/10

New free standing fireplace

I purchased the product to install it myself. The required parts and accessories were all there for the complete installation. And all questions were answered. Best price I found.

Approximate cost of services:
$3,000.00
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Company Response

Thanks for shopping at Fireplace Gallery! I'm happy to hear you had a good experience. Should you ever need help along the way, never hesitate to call!

K P.
K P.
1 review Blackfalds, AB
10/10

Bought fireplace for a new home build

They gave me information on different fireplaces and which one would be best suited for my house. Customer service was top notch and super friendly.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for the kind words K P. I'm glad we were able to help you find your perfect fireplace at Fireplace Gallery!

marsha.whalen
marsha.whalen
1 review Edmonton, AB
10/10

Fireplace mantel

Fireplace Gallery provided great information and excellent service when I was getting a new mantel over my fireplace. Amanda is very helpful and knowledgeable about what type of mantel we could get and where it should be placed. Their entire staff is very professional and friendly and it’s a bonus to support a local family run business. For all your fireplace needs, make sure you go see Amanda & Ashley at the Fireplace Gallery!

Approximate cost of services:
$500.00
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Company Response

Thanks Marsha! I'm happy we were able to help you out and give you the information that you needed regarding your mantel. With 35+ years in the industry, we have tons of experience to draw from! And we're happy to hear you love the family feel of Fireplace Gallery. It's one of my favorite parts as well!

Rick Low in Edmonton
Rick Low in Edmonton
1 review Edmonton, AB
10/10

Best Fireplace Store in town!

Very knowledgeable with there product. Fast and effective. This was the second fireplace I purchased from Fireplace Gallery and would go back again. It is ALWAYS a pleasure working with them!

Approximate cost of services:
$4,500.00
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Company Response

Thank you very much Rick! It was lovely working with you also. We will be here next time you are ready for another fireplace.

Fishing guy in Toronto
Fishing guy in Toronto
1 review Lac la Biche, AB
0/10

Fireplace insert install

Was required to pay for install and wood insert prior to installation. Also had to pay mileage. Installers used a short chimney to vent the smoke directly beside a taller chimney. The result is smoke flowing into home when newest fireplace is in use. Installers forgot to bring the legs or front part of the fireplace so bricks had to be used to balance the front half of the fireplace. The fan did not work as was sent damaged. A new fan was dropped off but nobody knocked to indicate they could install it. Which was paid for. The installers did not bring a ladder. When they used mine they crushed my eves-trough in one spot and ripped out a nail in another spot when they went up a different time. I had to replace the eves trough the following spring. The installers also damaged two white chairs that required steam cleaning when they rubbed their soot covered hand in the chairs. They are still slightly stained. The door to the fireplace had a defective seal in the glass. When I phoned no less than 3x about this including sent photos, I received nearly no help. I would receive emails with instructions on how to fix. Even though in photos on the day it was installed the damage/defect is present.
There is also a serious issue with smoke down drafting. Anytime the door is opened. Even when a hot fire is present. I am given the impression that once they have your money you are on your own. Their has been no warranty honoured or service. Besides dropping off a fan on my front step.
I would not purchase anything from fireplace gallery again nor recommend them to anyone.

Approximate cost of services:
$5,500.00
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Company Response

Thank you Brandon for your comments. As talked about on the phone, one pipe does need to be taller than the other one when having two wood burning fireplaces side by side. The wood insert is installed completely correct and to code. Unfortunately with the cold temperatures that we get here in Alberta, You do need to warm up your chimney to get it nice and warm and then you can start your wood fire. With regards to the damaged eve's, we at Fireplace Gallery were not notified about the damages done. Had we known, measures would have been taken to rectify that for you. As well as the damage on chairs. None of that was brought to our attention. Im sorry if damage was caused but without knowing I wasn't able to address it. Also Fireplace Gallery is located in Edmonton and the install was in Lac La biche, which is over 200KM away. This is why there was mileages charges. Fireplace Gallery would be very happy to send you a new fireplace glass gasket and door gasket as that comes installed on the door right from the factory but I would be more than happy to replace it for you.

Thank you very much!

Kelsey  in Strathcona
Kelsey in Strathcona
1 review Edmonton, AB
10/10

Custom chase cover

Excellent customer service and prompt delivery of my custom chase cap. I had a chimney that needed to be covered in a hurry and the staff at Fireplace Gallery were so helpful! They were to careful to ensure that the product I was ordering was correct and it arrived quickly and fit perfectly! I couldn't be happier with my experience and when I am ready to replace my existing fireplace, I will order from them again.

Approximate cost of services:
$200.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for your review Kelsey. We are always happy to help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace Gallery Inc

Fireplace Gallery is a family-run business that has served the needs of homeowners throughout Edmonton and Northern Alberta for over 30 years. We have built our reputation as a regional leader in the fireplace industry by consistently offering superior craftsmanship and customer service. As a result, many homebuilders, contractors, and ...
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