A really simple task of getting a laminate counter was made into a painful ordeal. Glen started out being very nice and once the order was in he was rude and dismissive. The counter was very late and had bubbles in it in some spots. Take your business elsewhere as it is not worth the risk.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Deliver a proper product and have Glen lose the rude attitude.
- Any advice to offer fellow homeowners facing a similar project?
- Go elsewhere
- Company Response
Mr. Adam S. is right it was a painful and the accusations are totally out of line and not credible. I met Adam S. only once, on a Saturday in my showroom, He was advised it would take 4 weeks min. to produce a laminate top in a custom colour. We received a phone call and plans from his builder to price the countertop on May 27th. The contract was accepted on June 4th, 2013. As per our e-mail dated June 4th 2013, we advised the builder that the measurements were not correct the he provided us and we asked for clarification, as they did not add up, with a delivery time of 3-4 weeks to produce. we received the revised drawings on June 7th. According to our records the top was ordered from our supplier on June 7th. We asked for and received 50% deposit on the countertop via wire transfer on June 4th. On the original contract the tops were to be picked up at our warehouse (same location as showroom) and paid for. The builder was advised he could pick up the countertop on July 4th. We were contacted by Adam S. and we were asked if we could deliver the tops to his cottage 1 1/2 hours away, as they could not pick them up. We agreed to deliver the tops. on July 5th and asked for a wire transfer to cover the balance on July 3rd. or a certified check on delivery. It was agreed the wire service would be paid on July 3rd. On July 5th we had not received payment. I contacted the builder who advised us he had forgot to do it. On his promise to do it right away and to not hold up our truck or reschedule the delivery, I released the truck for the delivery. The payment was made as promised and the delivery was on time with what we promised. It should be known the we have never had any prior dealings with the builder or Adam S. and were not about to grant any credit or payment terms on a custom product, this was known up front. If I was rude, it was because I was frustrated with both the builder and Adam S. for not returning phone calls placed to them, I apologize. As far as the bubbles in the countertop are concerned, we are in receipt of our delivery slip that was signed on delivery that the goods were received in good condition. Our office was contacted approx. two weeks after ( I was on holiday) by Adam S. who stated that he had bubbles in his countertop, he was asked to send pictures via e-mail and then we could approach our fabricator to comment on. at which point we were told that it to much of a bother to do and he was not happy. "Most bubbles are a result of not good adhesion with the glue and that most of these problems can be resolved by heating the area carefully and pressing into place."(should be done by a qualified person) Total Living Concepts sold and delivered on time what we promised on. We went the extra mile by delivering the said countertops and adjusting our schedules to satisfy Adam S., that was not scheduled for in the beginning. Total Living Concepts advertises a TWO YEAR warranty on all products it supplies and stands behind it.