Had our roof reshingled and siding replaced on 2 sides of the house after a hail storm in 2012. It took them almost 2 years to finally come and complete the repairs. Since then we have had numerous problems and leaks with one side of the house. When we first tried to get some resolution under their warranty program they eventually came and did an inspection and replaced a missing piece of siding and put in a foot long piece of flashing. Still had leaks so we were constantly contacting them and being given the run around (I'll be by later this week or sometime next week). Finally the person we were dealing with said they'd have to do a water test to see where the leak was and he'd call me when the weather was better. He never did call so we gave up and had the windows replaced in the hope that it would end the leaks. The leaking just moved to the basement. As well as the leaks the fireplace developed a major draft following the residing. After contacting different companies who all told me we shouldn't have to pay for the repairs ourselves we tried contacting them again. Had to deal with the same person and he used the same tactics as last time. It's been over 3 weeks and he still hasn't been here.
- Approximate cost of services:
- $17,000.00
- Company Response
Dear client,
We appreciate your honest opinion on your experience with our team. It's the feedback like yours that help us to look at things with a different perspective. To better serve you, would you be able to contacting our office so that we can review your concerns and together we can find a suitable solution.Thank you,
ARTE Roofing