Bronte Movers & Cartage Ltd

Movers dropped a very expensive piece of furniture and chipped it. Their resolution was repairing the furniture by a mobile furniture finisher. I considered selling this piece and now there is no way I could get the price I was hoping to ask so the damage cost more than the move cost.
In reply to the below response, I wrote this review but it is my husband that booked the company and paid for the move. The piece of furniture was patched by the mobile furniture refinisher but it will never look like it did before and that is the resolution that was offered to us when we reported the damage.

Movers were recommended by a friend. I had other quotes and their cost was competitive. All of the movers were pleasant, polite and incredibly efficient. No damages to possessions or house. Estimated 13 hours to do the job and the crew finished in 9.5 hours. would recommend and use again.

The gave us a free estimate and then once we booked the move they broke down the cost. Gave us boxes to pack are things in. They packed the big things. Did not break anything or break anything. The movers were very nice.

What can I say about Bronte movers??

The service we received was fantastic. The movers showed up on time (early actually), were extraordinarily efficient, and were friendly as all get out.

Our move took just over 2 hours (moving to a city and into a condo with elevators etc)! (record time)

Plus, they are experts at piano moving, so have used them twice to do that - with my piano being delivered in perfect condition!

Great!!! book now!

Bronte Movers were pleasant and professional and got the job done in a minimum amount of time. All of my belongings were treated with care and I would hire them again.

These people were a joy to work with! Office staff are very friendly and helpful, estimator was on time and thorough, and the "Steve Team" on moving day were the hardest working fellows EVER and literally came in $350 under the estimate because they worked so hard (and the estimate was already $600 under my last move two years ago with a VERY big name moving company). An added bonus is the ability to return the packing boxes you get from Bronte and get money back! I would recommend this company without hesitation! Quite the best move I have ever had.

Thanks to Wayne, Mike and Wes for doing such an excellent job. They were professional, polite and very pleasant (and fun) to deal with. We moved from Georgetown to Oakville, the truck was pretty much on time and these 3 guys worked really fast and hard. Took great care of my things. They disassemble the beds, put them back together and were very patient when placing the furniture in the new house (place here - nope just alittle left - may be alittle right etc).
I hope I don't move again soon, but when and if I do I would definately use Bronte Movers.

i would like to send a note to anyone moving in the near future. We used bronte movers for our local move here in oakville. We were a little aprehensive after reading that long winded reveiw which is more then likely beefed up by the sounds of it. None the less we had herd so many good things about them that we went ahead and hired them for our move,and we are very glad that we did because they did a very good job and were pleasent to work with not only that we were happy to see our moving bill was a couple dollars less then the estimate. So i guess you cant always believe what you read. We had herd to many good things, we also checked with the BBB about them and came up very good standings.
T & R
Oakville Ont

The day that we moved there was an ice storm that had happened the night before. These guys were great!! They handled all of our belongings with such care and stayed within the quoted price of the move. They made sure that there was protection on the floor and placed items where requested in the home. Would definitely hire them again for the next move.

0 stars. This has been the WORST moving experience ever.
Before you pay them, they are polite as can be. After payment is made, all you have to deal with is THREATS, DAMAGE to your precious belongings they refuse to fix properly after insurance is paid for, EVASION of phone calls, hang-ups from the OWNER (Ralph), and shifting the blame on the homeowner when it is clearly their fault.

Let me explain our experience:
The owner Ralph came to do an in-home estimate, at the time he seemed to be a reasonable person and assured us they have been in business for over 30 years. He verbally told our family that the truck they had was very large and could fit all our bulky items and there would be alot of extra space for boxes and other things if we had them. He never wrote that on the estimate though, and we didn't bother to check it out, we trusted him at the time. Please note, he also told us we would save the taxes if paying in CASH (we paid by credit card). Trusting him was a big mistake, as he did not hold true to his word ...
They ended up bringing a truck that was too small, we had left over bulky items at our house, and ended up having to rent ourselves a 15 ft cube van the next day with no assisstance from Bronte for thier mistake... After trying to contact them numerous times, the receptionist would repeat how it is our fault over and over again without offering any sort of solution. We informed them there was damage and that it need to be fixed. We told her to offer us a solution and she said she would call us back..that didn't happen. Ralph yelled on the phone called us DISORGANIZED, said that he did his part and we didn't do ours [what is our part if we hired him?!?!] and hung up... numerous times. We kept calling back and he told us to stop calling them because we were HARASSING him (for services we paid for!!!!). We were left to fend for our own and spent over 12-15 hours moving items they left over... They failed to fulfill the terms of their contract (Part 1).

We purchased insurance from Bronte Movers (all part of the contract). It was $100 and claimed to cover up to $20,000 in damages. Well, the movers did A LOT of damage. Before moving in, new solid hardwood floors were installed. It was freshly installed and it was in pristine condition. The movers were the first ones in the house, and after they were done with it, we are still left with huge gouges and scratches on our beautiful NEW wood floors. Our beautiful antique wood framed couch (which was recently refinished) has scratches and wall marks all across the back and big wood chips! Our antique china cabinet is full of scratches and has huge chips in it. The side of our fridge is all scratched up and has a huge dent in it. Not to mention numerous other pieces of beautiful wood furniture that they scratched up! He kept blaming it on the furniture being old -- but it is all clearly new damage they caused! After a month of waiting (they were informed that they caused damage to our house and knew it- it was in writing from their letter to the BBB) we called them again to come assess and fix the damage. They made an appointment to come a few days later. Ralph came to the house with touch up markers and crayons to simply coat the scratches and gauges. He again kept blaming it on the furniture being old! His attempted artwork on our antique and new pieces actually caused further damage.. He said while he was there that he would pay the repairman/hardwood installer directly but we are still waiting 2 weeks after the fact. They failed to fulfill the terms of their contract once again (part 2).

We called him yesterday to ask when our damage is going to be fixed and he THREATENED us, that if we didn't remove this review he would not come and fix the damage his company caused (which he is still liable for) and that he would take legal action against us!!!

We will NEVER use Bronte Movers again and DO NOT RECCOMMEND to anyone. A warning to STAY AWAY. They have given us the worst moving experience ever, not to mention added stress and headaches of them continuing to refuse to do anything about the damages they caused.

This review is entirely factual and all statements/occurrances are true and can be proved. This review is intended to inform the general public of our experience with Bronte Movers and Cartage. If they do not rectify the damages they caused, we will have to pursue legal action. I will write a follow-up to this review.