Kingston Home Heating

Tyler serviced my heat pump today, as other times perfectly and quickly.
I have been an extremely satisfied customer of Kingston Home Heating for the last 14 years. The sale and installation of a heat pump system has been expertly executedservice of same impeccable.
The office is run efficiently and courteously. The servicemen are very knowledgeable, cheerful and polite.
Based on my extensive dealings with this excellent, well run company, Im in a perfect position to recommend it to anyone who is in the market for a reliable, trustworthy business for the heating and cooling needs of their home. With Kingston Home Heating you are in wonderful hands.

I would like to express my sincere gratitude for Cathy's exceptional and thoughtful service. I had my AC failed and explained to Cathy that i have a real challenge with poor air quality having asthma and in-spite of their extremely busy schedule, she went above and beyond to accommodate us in a timely manner. Also a special thanks to Adam the technician for his professionalism and hard work to get us up and running in no time.
We will definitely recommend KHH and it's amazing team to our family and friends.
Way to go Kingston Home Heating Air!

Had our yearly service cleaning done on hwt and furnace on may 21 2021 on morning of May 22 a Saturday we discovered we had no hot water no problems before. Called after hours they told me I would have to wait till Tuesday to have it looked at. Very hot weekend we will need showers. Son in wheelchair so shower is important. Not happy with this service. We are on yearly contract with furnace but that may change on Tuesday

I have been a customer of Kingston Home Heating for quite a few years. I am happy with there service. James was out today to do our yearly maintence/check/cleaning on our furnace & heatpump. He was very friendly, answered the questions I asked and showed me a few things about my furnace. Very positive experience. Happy to recommend.

I called at 8am they were able to come out same day at 125pm and had my furnace working in less than an hour. Thank you for such friendly and wonderful service. Very happy customer.

Great job done by Shawn and Darryl from Kingston Home Heating.
Great care was taken to cover my carpet. Equipment runs smoothly and is super quiet. Technicians took the time to answer all my questions and to clean the area upon completion. Courteous and professional, tidy and thorough, I would call Kingston Home Heating for any future projects of this kind.

They arrived when they said they would, serviced both fireplaces and answered all of my questions. I asked about a future fireplace in my basement and the technician took the time to review the area and advise me on what would be required. He also made some other recommendations to optimize our heating situation.

The initial inspection was professional. Advisers were patient because I wanted to make sure I was getting best deal. Accepted I would need second opinion. Worked with me to fix old one but when obvious I couldn't, provided patient and professional service. Stephen (the boss) talked me through the process, and the workmen Sean and Darryl explained what they were doing, why and how. They provided friendly service. Everything was cleaned up after . The bill matched the quote. The furnace was high quality and the warranty was more than adequate.

I had a routine furnace cleaning done by Kingston Home Heating. The technician, James, was very professional, courteous and competent. James deserves recognition for his expertise and high work standards

We have a boiler system that provides for our on demand hot water as well as our in floor heating. We were recommended by our plumber & heating installation contractor to use Kingston Home Heating as our contact for any service or repair that our boiler needed.

We were recommended to sign up for a monthly insurance type program at a cost of just shy of $23.00 per month for certain privileges, one being that should our boiler system malfunction after hours, that no extra charge is added for a service call to the on-call person. When our boiler doesn't work, we have no heat and no hot water. We noticed last night around 7:30 p.m. that we had no hot water and then checked to see if we had heat. Cool air blowing out of the vents. After checking to ensure we had propane, we called and requested that the on-call service technician come and look at/service the boiler. The first call back to us the technician (whom we found out later is the owner/manager) indicated that hot water was not considered an urgency and we had to remind him that our heat was also out and that was considered urgent. He then proceeded to tell us very rudely that he could not be there until 2 to 3 hours later (10 to 11 pm). We said fine then, I guess if that is when you can make it. After finishing the phone call, he called back again and explained he had looked at the low temperature for the night and it was only getting down to 8 degrees Celsius. Albeit a mild low for living in Canada and it being the first week in November, we did advise not room temperature or a reasonable indoor living temperature. That coupled with the fact that we also had no hot water, we had to practically beg him to come. We also found out he lives 20 minutes from our house and our house so the 2 or 3 hours time frame for getting to us was, we suppose, a ploy for us to say not to bother coming.

He did arrive and he made no bones about displaying his displeasure of having to be there for this service call. His tone with us anytime he talked to us was snarky. What is worse, he is the Manager/Owner and contact person for this company! His staff are a pleasure to deal with and unfortunately, this man made us feel like terrible people for asking him to follow through with a service he provides in his company and even encourages people to purchase and pay for on a monthly basis so that this service is available to them if they need it.

With a personality like this, I feel somewhat sorry for his staff. I am encouraged at how well the employees of this man treat HIS customers when apparently they do not have their own manager to use as a positive role model for customer relations.

The reason this comment is noted as neutral is that, to date, any service that has been required has been done by an employee who has been more than cordial and knowledgeable. So the owner’s negative cancels the staffs' positive to get this to a neutral review. Very unfortunate.