Excel Homes

The sales person (Luc) was very rude....in fact, he is the rudest sales person i have ever encountered...and i like everyone & i am very easy to please. I purchased an Excel Home & will definitely not recommend this builder....Too bad i already signed the PA :(
They are only nice in the beginning, but after signing they will treat you like trash.
Again, Luc was/is very rude.

If you want to be frustrated, this is the company for you. Once you leave the show room you are out of luck. Any service provided after the initial build is never on time and their customer service department needs major training. I have been hung up on numerous times, they stone wall you when trying to speak to management. Of all the issues i have had with this company:
1) had a leak from my master bathroom that went to my living room after possession of 2 weeks
2) Counter tops were not set properly
3) Their service manager admitted that i was skipped on more than 3 occasions for the pouring of my concrete
4) Gas valve went on my heater after being in the house for 1 month took them 5 days to change
5) Built my detached garage but could not get in it until after 3 months because of no slope
If I didnt have to ever speak to their customer service people in Calgary they probably could have still gotten 3 stars, but having to deal with that group that has no respect or consideration if i could give a negative rating i would. Their customer service is deplorable, i have never dealt with any company or person so disrespectful and I know they know they have an issue based on all the other reviews i am seeing here.

Worst decision I ever made was to purchase a home built by excel homes! If I could turn back time I would continue to rent, inside of owning my home in the Heartland!!

From sales person over promising and no longer working with the company all the way down to our so called "warranty" repairs that I have to fight to get done, and then they don't get completed and I either have to continuously send emails or do them my self!

Its not just me who feels this way ... my ENTIRE BLOCK feels the same way, and they have just decided to accept the fact that they will never receive good customer service!

Purchasing your first home is supposed to be one of the best times in your life and I REGRET it every day that I've been here and its been a year now ... awesome way to live!!!!!!!!!!!!!

At first my buying experience with this builder was pretty average I would say. That was until I had to have any of my warranty work completed. All of which was brought forward to the builder prior to possession. I needed a major repair to my hardwood floor, they gave every excuse not to complete it until the one year mark, my floor was repaired, but it looks like two completely different floors are installed is by side. Their response to my concerns were "it is an appropriate repair". I am now left with a terrible looking floor, with a decreased home value. Any other repairs were done last minute. Some repairs were completed at the 6 month mark, only because I contacted each individual company myself. Now that I am over the one year mark it looks like I will be completing the remaining repairs at my own cost, even though they were brought up and documented prior to posession.

I have brought my concerns up to as many people as I could think of with multiple calls and emails, all with no answer. This includes head office to site managers. The customer care of this company is a terrible.

Built a house with excel. Not many options to choose from but work was good.

The stuff used by excel was just basic but everything still works! I will recommend them if you want a basic house with no frills.

I built my first home with excel and it was the worst experience ever. The site super was terrible...tried to help when the wrong bathroom shower was delivered...told me to leave and don't come back until the home was complete....emailed head office and they did nothing. They had to change it out before possession and made a total mess, flooded the home due to trying to pull up another shower line which again I pointed out during a walkthrough was missing..this resulted in water stains in the ceiling on the main floor....they were too cheap to replace the board, dried it out instead. Even the property wasn't graded correctly...always had pooled water around the fence line when it rained. Terrible...sold the house after a year...will never build with excel again, buyer beware

We weren't actually looking to purchase a home since other builders we tried dealing with had horrible horrible customer/sales service and we pretty much gave up but we drove by the community of EvansRidge and thought it would be nice to see 'just for fun'.
Honestly, if it wasn't for Lian (and Angela) being so attentive and very informative with our questions we wouldn't of even bothered.
Most people won't bother doing reviews when they're satisfied but credit where credit is due, its been a pleasure dealing with them. I was also impressed that Excel Homes is responsive to any reviews online (positive or negative) compared to other builders that I've researched - some are simply too scared to acknowledge any kind of criticism or comments by their buyers.
As expected with any home build there were a few items that needed to be addressed before possession and two or three items are still being worked on but the response from the site manager (Kevin) has been excellent. We are always given timelines and responses to our request(s) have been immediate.
I'll update if necessary as time goes on with how the house holds up but everything looks great so far.

Just want to put a shout out to Excel Homes that built my first home. The knowledge of the Sales staff reassured me of what I was buying as I had never had owned a home before. From the Sales team looking out for my best interest to the possession Team of showing me how to take care of the home. I would recommend Excel for anyone who is buying a new home and is unsure what is involved.

Since contract was signed we have had nothing but issues. Missed a tonne of work due to incomplete repairs. It's come to the point we do it ourselves to make sure it's right. Concrete leaking in our basement and garage! 7 visits in total and several repairs and still leaking! Warranty team and customer care doesn't return emails. I've sent hundreds of pictures. Warranty team member Kevin called me derogatory names when asked when they were returning in front of many neighbours. Excels vice president came in person to apologize provide us a $200 gift card but kept that staff member on staff! 10 foot Flashing dangerously hanging from our home at one time and Marc, a "construction manager" told me its not dangerous. Neighbours were coming to our house worried about children being hurt. I seem to recall a little girl being decapitated from flashing. My husband had to race home to remove it. New members they've sent our way Shane and Michael are always blaming something else that would be something not covered under warranty, and leave work unfinished and not right. We have already contacted Alberta new home warranty and are planning to proceed with a claim. We are sick and tired, but looking for fairness! Not going to accept this. It's funny no customer service member replied to this. It's a known neglected home owner that was swindled. Never again! Don't buy an Excel Home!