Excel Homes

Builders
Calgary AB T2N 1M5
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64%

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Reviews for Excel Homes

Average customer rating:
6.4 10 (230 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Carrington Home Purchase

I recently had the pleasure of working with Tarek and Kristen with the purchase of my new home in Carrington. As a first time home buyer, I had a lot of questions, and did my fair share of shopping around/due diligence. From my first interaction at the sales center, I was very impressed with their willingness to answer any questions, while not being pushy or overpowering. Moreover, I really appreciated their ability sense what I valued in my future home, and providing me with genuine advice for features/upgrades.

Subsequent to the purchase, the team consistently communicated updates surrounding construction updates, including weekly pictures and a brief update regarding progress. This was great, as I was constantly in the loop surrounding the status of my build. During the construction phase, I received a detailed walkthrough of the home (which was scheduled and communicated well in advance). Construction and completion of the home occurred in an organized and timely manner.

Overall, a very high level of organization was evident from the initial purchase to the possession phase of my home. Tarek and Kristen are true professionals who are genuinely passionate about what they do, and made my first home purchase a completely stress free experience. Would not hesitate to build with Excel in the future.

Approximate cost of services:
$380,000.00
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Company Response

Thank you for your kind words!! Welcome to Carrington and the Excel family! :)
Michelle Rogers-Customer Experience Manager

Colette in Calgary
Colette in Calgary
1 review Calgary, AB
10/10

Mahogany Home

I would recommend Excel to any family and friends who are in the market for a new home.
The service you receive is amazing, the staff really do care and really offer support with these big decisions. If you ask for their opinion on a selection they will be honest and help you build a beautiful new home that once it is all put together looks amazing! We are very happy with our new home and happy with the service we received from Doug and Faryn in Mahogany.
This is a long process and purchasing a new home can be very stressful but they answered any emails or phone calls quickly regardless of the time of day (8am, 9pm etc) to ensure that we received a response quickly.

We appreciate the assistance, the quality and the service of excel!

Approximate cost of services:
$500,000.00
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Company Response

Thank you again for sharing your experience Colette! We are so happy to hear that you love your beautiful new home in Mahogany :)
Michelle Rogers-Customer Experience Manager

Wynn in Edmonton
Wynn in Edmonton
1 review Edmonton, AB
0/10

Can't Even use the Garage !

I recently took possession of an Excel home and didn’t realize I paid almost half a million for a house in order to not use the garage. Parked up to the stairs in the garage and still sticking out by a foot. The other side of the garage will be occupied with an intermediate sized car, so essentially one side of the garage is useless. Measurements on their floor plan list the garage as 21’0” x 19’6” but the inside of the garage is 19’7” x 18’10”. Apparently the listed measurements are for the outside but not sure how anyone buying a house could decide if the garage is the right fit. If I was given the correct measurements of this garage I would have never bought this house since the garage does not even accommodate my car. I understand that space is an issue with a growing population but we were also told that a standard garage is 20’x20’. Not exactly sure how a family with a van or anyone with a truck or just a long car in general can even fit. Am I suppose to just sacrifice my car to even use the garage in my own house. Extremely disappointed with Excel and the misleading information that we were given.

Pretty much just paid for a house that is essentially useless.

Approximate cost of services:
$470,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Wynn, We definitely hear your concerns. We have confirmed that the garage size is correct. Unfortunately the stairs which seem to be causing the parking restriction on the one side are required for access by building code due to the grade at your property, and cannot be removed or altered. Again we apologize for any confusion. Please let me know if you have any further questions or concerns at this time. Thank you, Michelle Rogers-Customer Experience Manager

joe in Calgary
joe in Calgary
1 review Calgary, AB
5/10

One bedroom upstrais

Recently I purchased a Home Exel duplex in Savanna NE and I came across to one noise in one of the bedroom upstrais, is like when we walk in this particular place it makes like a aluminum noise ( metal noise). Is annoying. I contact the person in charge of this area in Savanna and just keep tell me that it's ok is not a safety issue. I guess we spend $417000 for a house and comes with this kind of noise is shameful for the builder.
Hope they came and do something about it because I will put a complaint to Calvary building society.

Approximate cost of services:
$417,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Joe,

Thank you for your feedback! If you could please get in touch with me and provide me with your address, our Customer Care team would like to look into your concern for you further.
My contact information is: mrogers@excelhomes.ca or 403-338-4429.
Thank you!
Michelle Rogers-Customer Experience Manager

Private User
Private User
Private User reviews Calgary, AB
10/10

House Purchase

Just purchased a home through Excel Homes. Doug in Mahogany was very accommodating and really guided us through this process. I felt comfortable with every step and was happy with the purchase. We were considering multiple builders in the area but Doug's expertise and friendliness helped solidify our choice.

Approximate cost of services:
$515,000.00
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Company Response

Thank you for choosing Excel! We are excited to be on this journey with you :)
Michelle Rogers-Customer Experience Manager

Private User
Private User
Private User reviews Cochrane, AB
9/10

New home

We moved in to our new house in Cochrane about 3 weeks ago. We are very pleased with the finishes and follow ups on any problems. We took possession a little before the date we had expected. This is our first time building, so we didn't know what to expect. The people at Excel helped us through the process of choosing options without being pushy or judgemental. We are thrilled with our gorgeous home!

Approximate cost of services:
$500,000.00
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Company Response

Thank you so much for taking the time to share your experience with us! Welcome to Cochrane and we hope you are as happy with your home as we were to build it for you :)
Michelle Rogers-Customer Experience Manager

Jessie in Okotoks
Jessie in Okotoks
1 review Okotoks, AB
10/10

New Home in Carringvue

I just moved in my new beautiful home in new NW Calgary community. I have had a great experience so far in dealing with the representatives of Excel Homes In Carringvue. Tarek, Sales Manager and Kristen, Senoir Sales are awesome, very professional and knowledgeable. They have assisted me from the beginning and to the end, I had some issues with finance before the possession, but Tarek helped me a lot with negotiations and even helped on mortgages. They are always there to listen to any concerns I may have and try to solve issues in a timely manner. Excel Homes onsite construction team and warranty team are awesome, Jay-D from warranty team contact me 2 weeks after the possession to check if everything goes well, I was mentioned my central vacuum doesn't work properly, they arranged someone come over in a short time, I was out of home for some reason, then the onsite construction manager, Ian was able to follow my instructions to open the door for the electronic tech come in the house for checking. Great experience with Excel Homes. Highly recommend!

Approximate cost of services:
$570,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Jesse!

Thank you for taking the time to share your experience with us! We are so happy to hear that our team was able to help you with any concerns that you had. Please let us know if there is anything else that we can help you with.
Welcome to Carrington!! :)
Michelle Rogers-Customer Experience Manager

Private User
Private User
Private User reviews Calgary, AB
10/10

Home Build

We have had a great experience so far in dealing with the representatives of Excel Homes In Mahogany. Doug, the sales manager, is very professional and knowledgeable about all aspects of the building process. He has assisted us in making decisions about our new home right from the onset. He listens to any concerns we may have had and try to solve issues in a timely manner.
KUDOS TO EXCEL!
Fred and Helen C.

Approximate cost of services:
$525,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you so much for sharing your experience with our team in Mahogany!
Michelle Rogers-Customer Experience Manager

mka101
mka101
2 reviews Airdrie, AB
10/10

New Home Build in Hillcrest Airdrie

We recently moved into our new Excel Home and words cannot express how easy, convenient, considerate, and fantastic our experience was with the Excel Team in Hillcrest! From our incredible Sales Associate Jamie, to the Area Manager David, and the Office Administrator Kim each person made our experience spectacular and special. Jamie helped us find the perfect home that we were looking for and went out of her way to make sure we received exactly what we wanted in our new home. During the decision making process she gave us very valuable suggestions with selections that helped give additional perspective on choices that would compliment our home as well as our personal style. The Hillcrest Sales team exhibits great focus on customer service, quality, and a positive customer experience, and Jamie is an associate that exudes this quality. Once the building started, the whole process felt so stress free and everything was taken care of with great consideration of our requests. We were completely blown away by our Site Supervisor Jason. He always made sure to check in with us and he is such a truly genuine person, always making us feel comfortable and you can really tell he truly cares about his clients. Jason and his team take great pride in their work, and that is shown in the quality of work they placed in our home. If there were ever any issues they were promptly addressed and we were always informed which made us feel comfortable and a part of the process. There are so many other amazing team members, like Nathan who oversaw the building process and Jerry who managed Quality Care. Thank you so much to the entire Excel Team for giving us such a fantastic experience through this entire process. You made the journey of us building our first home so memorable and such a positive experience. We love our new home and we will be forever grateful for all that you have done for us. Thank you for making such a huge life moment feel so very special. We will definitely recommend Excel Homes to our friends and family in the future!

Approximate cost of services:
$0.00
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Company Response

Thank you so much for sharing your experience! We appreciate you taking the time :)
I have passed along your wonderful comments to our team :)
Welcome to Hillcrest! We are so happy to hear that you love your home as much and we loved building it for you!
Michelle Rogers-Customer Experience Manager

Knixon in Calgary
Knixon in Calgary
1 review Calgary, AB
10/10

New Home Build in Mahogany

We recently stared the process to build in Mahogany and have had such a great experience! From the show home, to the selections and the realistic payment options- everything has been easy and we never felt pressured. Doug and Faryn have been great to work with and provide excellent customer service. Can't wait to get into our new home this winter!
Kristan and Liam Megoran

Approximate cost of services:
$700,000.00
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Company Response

Hi Kristan and Liam!

Thank you for taking the time to share your experience with us! We are so honoured that you chose Excel to build your dream home for you :)

Michelle Rogers-Customer Experience Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Excel Homes

Excel Homes is a forward-thinking, energetic company committed to creating innovative and thoughtfully designed homes. Since building our first house in 1988, we’ve focused on the evolving needs of our homebuyers to provide unparalleled value.

Looking to minimize our environmental footprint and find new ways to add value, we joined the Built Green® program in 2007. To date, we’ve built over 4,000 Built Green® homes, are the second largest registrant in Canada, and are the proud recipients of a Built Green® Champion Award.

With 35 years of experience, over 14,000 single-family homes built, and 75 builder awards for design excellence, Excel Homes is honoured to be one of greater Calgary’s leading builders.

CATEGORIES
Builders
WEBSITE
https://www.excelhomes.ca
YEAR ESTABLISHED
1988
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.