Excel Homes

The garage floor was built incorrectly as it was the lowest pad compare to my neighbours. It gets flooded in the winter and rainy days. Floor is like 2-3 inches below the back alley. Been in contact with the rep for 2 years now but they only did was a 1mm concrete top up as the left side corner has sunk. Rain water seeps into the retaining wall joint and pool inside the garage. They said the City grade is too high. The City said the floor is built to low. They are pointing fingers. Wanted to bring the issue to the Excel homes CEO or President but people in customer care and reps filters the issues and does not want to let their bosses know about it. What a nightmare! I don’t recommend this builder.