Very poor customer service. They had to change the whole carpet due to their fault during the installation and still, they haven't finished yet it's been almost 6 months. I keep fighting for the service that the promise in the purchase agreement. Six months walk thru issues still outstanding after one year. One year walk thru done but no response or follow up by excel. All in all the worst company I have dealt with regarding the warranty of its product and service. The customer guy just doesn't listen, lazy guy.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello, Thank you for taking the time to share your experience. We would love to assist you in having your concerns addressed. If you could please reach out to our Customer Care team at: customercare@excelhomes.ca and provide your address, they will look into these for you right away. Thank you!