HOUSE IN HEARTLAND BLVD, COCHRANE, AB
I entered in agreement with Excel Home to have my Duplex House built, on April/11/2017. The possession date was agreed by Sales and was scheduled to be on Oct/25/2017. The agreement was included to provide Landscaping, Shrubs, sods & Wood Fence on the Side Street side, being the corner lot. I was continuously monitoring Construction Progress. I kept communicating with Customer Service Manage - Excel Homes, with regards to the progress. Every time I had a reply that this was not the Custom House and hence Excel Home will not divert Construction Crew to my house site. This resulted in construction delay. I kept writing/requesting the Customer Service Manager that this construction delay would cost me in increased Interest rate(from originally approved rate of 2.05% to 3.09%) for financing, if I will not have house possession by the set date. Still they did not co-operate and continued slower construction. This resulted in so much delayed possession, and increased rate of Interest. I had received the Letter to take possession on December/15/2017, about 2 months after the date agreed by Sales. This was not all. At the time of Pre - Possession Walk through there were numbers of seasonal deficiencies, like Front Entrance Steps-walk way, Garage Drive-way, Exposed Concrete wall Parging, Grading, exterior Wood Paint, Landscaping, Shrub and sods, Side Street side Wood Fence etc. This was quite understandable, as possession was in Winter. But after construction started & taking possession I was notified that Landscaping, Shrub, sods and Side Street side wood Fence was not the part of an agreement. What a great unprofessional experience I had.
After this would I refer someone for Excel home? Never ever. I don't want anyone to suffer financially and pass through totally stressful condition which I did throughout the course of construction.
Horrible experience.
SALES STAFF:
So much co-operative, knowledgeable and they were there to help when Customer Service Manager was not available or she was rude.
CONSTRUCTION SUPERVISOR:
In depth knowledgeable and totally cooperative.
- Approximate cost of services:
- $353,000.00
- Company Response
Good Afternoon Janak,
Thank you for sharing your experience with us. With regards to your possession date, unfortunately as we had explained, this date was not provided in your contract as we could not guarantee that the construction would be completed in this time. We in no way purposefully delayed the construction on your home, and absolutely apologize if this was the impression that you were given. Your home was constructed in a timely manner while keeping quality as a priority. The requests that you had made for changes to your home where unfortunately not options that we had available (IE: adding a screen door to the front door, adding a second tap to the shower, etc). As we were not able to offer for you to purchase these items through us, we were more than happy to put you in touch with our trade partners to have them provide you with a cost to have the work completed after possession or offer alternative solutions to achieve a detail that would meet your needs. Regarding the landscaping, you and I spoke about this several times, and as I explained, the schedule L that you received in your purchase agreement states that you are to receive landscaping (sod, trees etc) should it be a requirement through the developer. Unfortunately this was not something that was required by the developer. We will absolutely ensure that your exterior items are completed as soon as the weather permits.
I also apologize if I came across as rude. I tried to assist you in any way that I could and I never meant for you to feel otherwise.
Should you have any further questions or concerns, please do not hesitate to contact us.
Thank you,
Michelle Rogers-Customer Experience Manager