Excel Homes

Initial sales staff were fantastic, answered the million questions I had, but once we signed contract, Excel changed the floorplans for the rest of the street, now our entire backyards are blocked in with rear attached garages blocking all our light and we have balconies looking into our yard. See the huge shadow in photos below. The original house next to us was supposed to be the same floor plan as us.

One of the biggest let downs after reviewing plans about sound barriers between duplexes is that there is a space just above our basement wall that has no sound proofing at all. A last minute change in the beam structure caused this. We can hear everything happening in our neighbours basement, and vice versa - can hear audible conversation. No privacy.

Love our home, but dealing with Excel, nothing they say can be trusted as your contract is all subject to change on their end and they choose what 'can' be fixed by warranty. Getting certain things addressed is full of endless following up and even then they say, that's nothing we can do.