Excel Homes

SERVICE: From the first day we met SALES and till the POSSESSION, there were quite a bit of surprises given to us from time to time. No one likes surprises especially when its about increasing cost. First time, we met SALES, I asked a very simple questions, I put down a figure and asked SALES if I can have the same show home built within such a price tag, the answer was YES. Once we have signed the initial agreement, and after calculating all the features and upgrades which were exactly as per the show home, I was told a much higher price than initially stated. Plus the features were not the same as compared to the Show home like the home was not a Walk out Basement and unfinished basement etc due to land restriction. Secondly, I had notified SALES number of times that I am porting the Mortgage and since the bank gives only 6 month of extension, any delay in the possession must be notified to be immediately so I can ask for extension to my bank if needed, BUT that did not happen. As, I was keeping very close eye on the construction process, I had realized that the house would not be completed on my time and then when I intervened, SALES then notified me that yes there is about 3 weeks delay in the construction. I immediately applied for Mortgage extension to the bank which got approved without any issues. This is not it. To my surprise, right before 1 week of possession, I received an email from Excel provided Law Firm with the Statement of Adjustment where I noticed LATE INTEREST CHARGES OF $900.00. When I inquired about it, they said its a long explanation and we will provide that during our meeting. I waited for the meeting which was just a couple of days prior to possession. In our meeting, Lawyer was unable to explain everything that we asked. When asked about the LATE INTEREST CHARGES OF $900.00, they said Developer (Hopewell) does not have land title in the name of Excel Homes and that is why there you will be paying $900 as a rent until the land gets registered in your name. This again led to NO WITHDRAWAL of the funds from the bank on the given date and asking for another month of PORTING EXTENSION from the bank. The bank was really mad on me because they only entertain one time application for the extension not twice as one application had already been made previously due to delay in construction. The bank told us that there is no guarantee that they will approve the application and will not refund me penalty amount $3000.00 as promised earlier. Further on, they cannot offer me the same Mortgage Rate as their system has new rates now. After going through all this stress for a couple of weeks (over Christmas), the bank finally approved the 2nd Time Application for Extension but they offered me a higher rate of Mortgage. According to there calculation, there is a difference of $1500 over 5 years term which now I will have to pay just because EXCEL HOMES did not notify me of this land registration issue on time. I will NOT recommend anyone to build a home with EXCEL.

HOME: Overall the home was built nicely, however there is always a room for improvement. For Example the stair planks are not too wide and kind of unsafe and may cause slippage. Previous houses we have built with others had much wider stairs.