Great home but not great customer service
My only problem with this company is the person I'm supposed to deal with on a daily basis. The representative that I had was nice but there was a lot of miscommunication from day one that I am now forking over more money to do what was originally said was allowed. The sales team was amazing. Whenever my representative didn't answer any of my questions I would turn to the sales team and they would answer the questions for me. The quality of the house is good so far and there are the typical paint problems that is easily fixed. I am hoping that the holes in the floor and the sharpie will be an easy fix as well. Overall, I had a decent experience and if there was any proper communication this company would get a 5 star rating.
- Approximate cost of services:
- $425.00
- Company Response
Thank you for your feedback! We absolutely appreciate it as it is how we grow as a company. We are happy that you love your home and will definitely look at how we can improve on the communication side.
Welcome to the Excel family!