Above All Awnings

I contacted Jamie from Above All Awnings 6 weeks ago in regards to having my original awning fabric replaced. He instantly reached out with a quote, based on the dimensions I provided and scheduled an appointment to come out to my home and discuss in further detail.

Upon meeting Jamie, my wife and I were impressed with his communication skills, combined with his open and honest approach. We discussed that our awning was older (closer to 20yrs), however perfectly functional. We then agreed to have the fabric replaced and were advised of 4-6 week lead time, to have our custom sized fabric ordered and made.

Approximately 4 weeks had past and on a Sunday while enjoying our back deck with family and friends..........our awing that was fully extended, suffered a catastrophic failure. One of the tension arms spring/cable snapped violently. Our awning was left sagging seriously on one side. The motor was still able to retract it and fully extended it. But, it was clear that the unit was faulty.

The following morning ,Jamie coincidently reached out to me and advised that the fabric is ready to go and book an installation date. In a panic I explained our situation. As a true professional, Jamie was able to walk me off the ledge and advise us of all our options. At no point was there any pressure from his end to upsell a new/and or more product. In the end we decided to abandon the old unit and order a new Roltec Adalia from Above All Awnings with all the bells and whistles to boot. My wife and I were informed, that we would have to wait 5 weeks for the new custom sized awning to be manufactured.

To our surprise a week and half later Jamie reached out to setup an installation for the following day with Al and Tony, the installers. Both Al and Tony came by and were true gentlemen. Friendly, fast, and efficient. They treated our backyard as if it was their own home. And consulted with us, in regards to height placement and pitch of awning. My wife and I are thrilled with the new awning and really cant say enough good things about Jamie and the crew.

This novel I just wrote is a testament, that good small business's, which are customer orientated, competitively priced, with superb staff still exist!!!! Do not hesitate to contact Above All Awnings for your next project.

Thanks again to the entire team. We look forward to many years of problem free shade, with our new awning!