I think every business should have a chance to rectify an issue before a report is written. I gave them a chance but they didn't seem to care, I am very disappointed. They did a great job grading making a flow for the rain, I am more than happy with that! Also when the driveway was ripped out a heavy rain came and my basement flooded, they accommodated and came within a few days to pave it, which I was very grateful for. Once the job was complete I was told wait 10 days before driving on it, I gave it 2 1/2 wks to be safe but.. obv that wasn't enough. The tires sunk in pretty bad in several areas. I left several messages about a repair and was very patient, finally 2 months later someone came. He said this was a $300 repair I needed to pay for, I was shocked!! As a consumer what did I do wrong? Should I have assumed they as professionals didn't know what they were talking about & waited a month? If because of the summer heat I needed to wait longer I should have been informed, I know nothing about driveways other than what they the experts had advised. I hope they will reconsider this and how they deal with future repairs.
- Approximate cost of services:
- $2,600.00
- Company Response
Thank you
All the above was true - great excavation and great paving job! In our office we have a note written by our inspector that the tenant in the house ran over the edge of the driveway damaging it. The damage was from "owners negligence". We explained that to him and also said we would have to cover our expenses because the repair was so large and not our fault
We are a great local company and stand behind our work and our word! All the above matter is documented in our office if ever needed
Thanks!