We called Mr Rooter and they efficiently booked us an appointment to unplug our kitchen sink. We are happy with the work. Our sink was unplugged and the employee wore booties over his work boots which we appreciated when he was in our home. He also placed a protective covering over our kitchen floor and then placed his equipment and tools on top of the drop sheet. The cost was very high but they did what they said they would do which was unplug our sink. They guarantee no plugs for 90 days - if you do have a plug you call them and they will come out and unplug - has to be the same problem. They do not give you a quote over the phone but quote before they start the job and which time you have to decide whether or not to go forward. They came out to our job during normal work hours during the day. Only comment is that price is high.
- Approximate cost of services:
- $360.00
- Company Response
Jodie, we really appreciate you having phoned Mr. Rooter Plumbing to provide service. Thank you for your business. We want to thank you for your feedback with regards to the price being too high. We at Mr. Rooter Plumbing do pride ourselves in delivering the highest level of customer service - it's our #1 priority. In fact, we actually call it "World Class Customer Service"™ because we truly believe it is unmatched in the plumbing industry. You mentioned the care our plumber took in protecting and respecting your home/property and the fact that for the work that was done, you were given a 90 days warranty. All of these services/courtesies we provide, are what seperates us from our competitors. Please do give us a call back and speack with a manager to discuss the invoice. We anticipate your phone call. Cheers