Flooring Canada

Unprofessional customer service and installation. Job was not executed or followed up properly. Salesperson was too chatty about personal life and unfocused making multiple mistakes on our project from order to measurement to installation to invoicing. Credit card was charged additional amounts without authorization. Invoicing was requested and never provided until being questioned. Parts of carpet are loose and wrinkling. Paint on walls were marked. Extremely disappointed in level of professionalism and customer service from sales and installation to upper management and ownership.

The folks at Carpet City were very helpful in my selection of cork flooring for my kitchen renovation. They helped me choose the colour and brand of flooring that worked within my budget.

I was having my kitchen renovated and wanted to upgrade the flooring in there from the cheap and poorly installed laminate that the previous owners had put in for some not only much nicer, but more environmentally friendly cork flooring. I learned that Flooring Canada carried the Torlys brand and that they would be able to get the cork flooring I was interested in. In the end, there were a few timing-related hiccups that came up with Flooring Canada, but none that were major enough to cause too much trouble and were mostly the result of some minor miscommunication between the staff.