Quiktop Counters Inc

TLDR:
The kitchen counter they cut and installed has water damage after only a few months of normal use. Company will do nothing about it and yelled at me on the phone when I tried to speak to them about it.

Details:

We purchased (and had installed) new laminate countertops from QuikTop in the winter. After a couple months use we spotted swelling along one of the seams where theyd made mitre cuts to accommodate the angles of our kitchen.

We had been told by the installer to avoid letting water pool on the seams. Since they were bright new counters, we've been very careful - even though this home had laminate countertops with the exact same cuts for 30 years and we had never had any problems.

I contacted them about this and here is the response I was given:

The sales person told me they couldn't do anything and this was a problem with this kind of countertop and wouldn't be covered by warranty. This problem was never told to us until the counters had been installed and paid for. (Also, see above about our old laminate having no such issues).

I said I would leave a review to try to warn other customers of this issue. At this point Orion started *yelling* at me about how awful I was for trying to blackmail him (??). After the call he followed up with an email calling me unkind for blackmailing him.

I assure you, no blackmail is happening. Just leaving a review!

The owner called me a little later. He thankfully did not scream at me. However, he did say this was a common problem and they wouldn't do anything about it. I asked why he continues selling a product without properly warning customers, but he shrugged me off.

My expectation from a kitchen countertop is that it can deal with incidental water and debris. These countertops do not meet those expectations.

If you are shopping for countertops I would highly recommend steering clear of the laminate sold here.

After my awful experience with Orion and the unwillingness of Peter to offer any kind of olive branch, Id recommend not taking your business of any sort to QuikTop.

Note: QuikTop did sent a technician over to reseal my seams after my complaint. However, the damage is already done.

Orion was very responsive and the company was able to meet a very tight timeline from order to pick-up. Countertop fit perfectly and looks great. Couldn't have asked for better service or quality product.

Delivery Time:

Promised 2 weeks delivery took 4 no big deal
Even 10 weeks later my concerns have not been addressed

Craftsmanship:

Upon inspection, I realized the seam in the corner is badly cut and doesn't even align with the corner. Also it's empty not filled. Another area seems to have been "burned" from the cut.

Communication:

I asked about the sink and they said they'd take care of it only to find out on the day of the install that they don't. Not only did they refuse to do the plumbing, they refused to mount the sink too. No call or mention in advance, I only found out when the installer told me they don't do it and he took it off because he didn't want to cancel the job.

Customer service:

After the install I asked them to repair the issues (fill in the seam and caulk the side) which realistically would take less than 15 minutes to do. I had them book countless times only to not show, they showed up twice and didn't fix the issues. Each time dirtying the place with shoe prints and leaving my lock-box open.

They never call or communicate to check on anything except for payment. I finally sent them the payment because I don't want them to come in for another repair and voiced my concerns but got nothing back from them.

Quiktop Counters installed new counter tops in our home. They provided exceptional service from start to finish. Extremely satisfied & highly recommended. Very professional and courteous staff.

Chantal & Al

We used Quiktop to install our Ikea countertops. They came once to provide measurements. During this visit, they arrived right on time. The gentleman was courteous, and along with measuring, he also provided recommendations based on what would look best and what was currently the trend (for instance he recommended not having the backsplash since it would give the kitchen a cleaner look, and we're glad we followed his advice!). At the second visit, the installer arrived once again on time. He was very polite and got right to work. We were surprised at how quickly he worked and how great the counters looked when he was done. It was definitely worth the money to have someone come in and do it right. The entire installation process was very easy from beginning to end. They also ensured we know how to take care of our counters, and told us to raise the stove so the heat from the stove wouldn't destroy the laminate, which was helpful to know.