Muster bathroom plumbing issues
Really disappointed, we bought a brand new house from parkwood, now not even one year later we have plumbing issues. Once you flush a toilet, it sounds like rocks going down the pipe and it is really noise.
Complaint so many times to the warranty department and nobody wants to fix that issue. They just keep telling us that is NORMAL. This is not my first house or apartment, never heard anything like that. Once they sell you that house, right away they forget all about that warranty and issues you have and don't wanna fix it.
STAY AWAY FROM PARKWOOD MUSTER BUILDER ONE OF THE WORST HOME BUILDERS I EVER MET
Parkwood Master Builder Inc. Ok first of all, i never said you guys didn't try to fix it. Second, maybe you should come out to our place and tell me, when flushing that toilet that sound is normal( a bang sound or rocks going down the pipes or it seems like some pipes are loose in the walls). Tell me do you have a sound like that when you're flushing your toilet at your home? except a water soud of course.
Ya we had a service guy out here at our place and guess what? He told us that's all he can do about that sound, to investigate more he would have to open more walls to see where the pipes are lose but he wouldn't. Obviously it is a big fix because something is really wrong and to fix that it would coste a lot of money and nobody wants to that
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Waldemar, we have reviewed our warranty records on your home, and have found that we have responded to and addressed every concern you've brought forward to our warranty department in a timely manner. Our records show that we have attended your home three times and have inspected the issue you're referring to as well. Plumbers visited your home on July 30th and then again on August 30th, with one of those visits including a visual inspection by cutting a hole in the pantry wall to view the drain line. Our warranty technician then attended your home on September 14th and conducted a flush test during his inspection. Upon all three visits and inspections, we concluded that the plumbing in your home is operating and sounding as it should, and that there is no reason to open more walls. If circumstances have changed since our last visit, we would be happy to send someone out to inspect your plumbing, but if they remain the same, then we see no further action that could be taken. Should you still feel like you need to address this matter further, you are welcome to contact the Alberta New Home Warranty Program for an independent assessment.