Parkwood Master Builder

Dear Parkwood Master Builder

I am writing today as a frustrated and tired home owner. The building process was intense and difficult but overall, it was good. BUT no one told me of the things to expect after owning the house... I mean... I expect things to break and to need fixing but I didn't think it would be this difficult.

Here are a few of the items that required fixing:

1) Rough grade - I realized that my rough grade failed at the end of last year. Once this spring rolled around, I had contacted the warranty committee over and over and over again. Since July, I have been emailing the City and Parkwood. Each occasion has been met with phrases such as, "it is not our fault" or "it is in the process" or "it will be inspected in the next week (even though it was not)". I have finally gotten my rough grade and now it is October 2017. I moved in last April 2016.

2) My driveway - I have emailed in worry of a tripping hazard. Parkwood has come through and looked at this problem because I felt like it had gotten worse in the past months. It states in the new home warranty that there must be a rise of 2 inches. Mine is 1.75 inches. As per the Parkwood warranty committee, this does not need fixing because it is not 2 inches. Does this not warrant a tripping hazard though? In consult with the AB New home warranty, they have stated that it is important to review over methods of proper drainage. Unfortunately, because my rough grade certificate was not available, I could modify my property to help with drainage!

3) Wind damage - As per the warranty committee, damage caused by winds over 40 km/hour are not covered in the the warranty. (PS Parkwood has not come to look at the small damage). As per Parkwood, I am supposed to call my home insurance company in order to fix a small repair. I have called different siding companies and the response I have received is that this is an install error and the builders should repair it free of charge.

I try.... to be as patient as one can. I try to be as understanding as I can. But at a certain point, I am just frustrated with your service at this moment. Since moving into this house, I have raved how much I love this house but the service after receiving this house has been abysmal and pretty much the response I am getting is that I am on my own and that nothing will be done.