I bought a house from parkwood last November, and that time i noticed the railing was not installed by the front door. I talked with the site manager, and the site manger said it was a seasonal job, they will do it this summer. This year i contacted the parkwood and they said the original site manger had left and they were going to install it for me. I waited for two weeks and i got an email from warranty department:" Because the measurement from the top of the final grade to the step is 23 ½”, a railing is only provided if that measurement is 24” or higher set out by the building code. No further action by Parkwood. " Note i have been trying to talk with them to have my rough grading done for 2 months and they have not done anything and they already see the 1/2" difference. I have over 20 neighbors on the same street and all houses from different builders they all have railings....
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Steven - thank you for taking the time to provide feedback. We’re sorry to hear about your disappointment and can understand your frustration. We would be happy to discuss this further with you so that we can address your concerns. Please contact us at warranty@parkwoodhomes.ca.